PlusNet retention deals for existing customers?

Patr100

I'm on Plusnet 12 month reduced monthly fee for unlimited BB (not fibre) (as a then new customer -also got some Quidco cash back) which will expire in a few months , likely to stick with them but wondered if there would be any chance of a retention deal offer ? Has anyone had any luck with this, eg asking for their MAC? I'm assuming the latest offers and cashbacks are not for existing customers?

flashg67

I managed to get 40meg fibre for £10 for 18 months (was £14.99), and earlier this year got standard BB for £3.75 for 12 months after quoting a Sky deal which was that price at the time.

If you call and say you want them to match/beat the new customer or competitor deals, you've a fair chance of getting what you want, albeit on a new 12/18 month contract

brewerdave

I phoned their Customer Options team back in June, when both my previous b/band deal and line rental saver were up. Got offered a very good 24 month discount on the unlimited b/band with Evening/Weekend calls included and renewed my LRS at the same time.
I'm getting both now for ~ £18 pm -on a Market 1 exchange -this is better than any other deal I could find including Sky.

Plusnet_company_representative

Hi all,

@Patr100

As per what brewerdave mentioned I'd give our customer options team a try.

They'll give you the best offer we're able to do as we're keen to see if we can offer you a deal that's best for you whilst taking the opportunity to see if we can retain your valued custom.

The contact details and opening hours for that team are published here: http://www.plus.net/support/service/policies/cancellation.shtml

All the best,

Adam W
Plusnet Customer Relations Team

Patr100

Ok, having rechecked I've got quite a few months to go before my first year is out , but I will consider the options nearer the time.

avantra

I am on 18 month unlimited bb, 12 month on and it's a rock solid service.
Prices about to jump to £9.99 from Jan 2015 till May when the contract ends.

Called and said I am shopping around even tho the contract is only running for 12 month, was offered £4.5/month for 24 month. Sound good so with LRS upfront this is £17.48/month all in.

hardtimes

avantra wrote: »

I am on 18 month unlimited bb, 12 month on and it's a rock solid service.
Prices about to jump to £9.99 from Jan 2015 till May when the contract ends.

Called and said I am shopping around even tho the contract is only running for 12 month, was offered £4.5/month for 24 month. Sound good so with LRS upfront this is £17.48/month all in.

I contacted Plusnet and they could not offer me the free 6 months fibre that is available to new customers.

hardtimes

hardtimes wrote: »

I contacted Plusnet and they could not offer me the free 6 months fibre that is available to new customers.

Update

Rang Plusnet and asked for MAC key,got 6 months free fibre and 3 months free BT Sport and inclusive evening and weekend calls.

All in all quite happy as bband speeds were about 5 mbs and I had 7 months to go on my contract