Economy 10 meter problem with night rate

Optimisticpair

I'm on Economy 10. My times for the meter registering Night rate and Day rate are Day 7:30am to 2:30pm and Night 2:30pm to 7:30am.
My meter however switches to Day rate at 7:30am and doesn't switch over at 2:30pm it stays on Day rate until gone 12:15am at least!

I'm therefore being charged incorrectly. how can I get a refund or financial compensation for the units which I've been overcharged for due to the meter not switching at the correct times? Who is at fault?

Andy_WSM

First thing you need to do is find out from your supplier what hours your economy period is.

It definitely isn't 2:30pm to 7:15am!

Economy 10 gives 10 hours of off peak electricity - the clue is in the name.

misterbarlow

thats seven hours you state so would be economy 7, and possible your clock or timing device is out of sync?? is it an all in one mtr or a separate clock??

Optimisticpair

Andy_WSM wrote: »

First thing you need to do is find out from your supplier what hours your economy period is.

It definitely isn't 2:30pm to 7:15am!

Economy 10 gives 10 hours of off peak electricity - the clue is in the name.

I am on Economy 10. The clue is in the name. There are two meters. R3 meter times are 2:30 to 7:30 is 5hrs 13:30 to 16:00 and 22:00 to 00:30 is the other 5hrs that's for heating and water. That is not the meter which I'm asking about.

The other meter is for R1 and R2 Day rate and Night rate - that's where the problem is with the meter staying on registering Day usage too long.

Optimisticpair

misterbarlow wrote: »

thats seven hours you state so would be economy 7, and possible your clock or timing device is out of sync?? is it an all in one mtr or a separate clock??

I'm on Economy 10 which gives 10 hours for heating and water on Meter A. That meter is fine. It's is the second Meter for the sockets and lighting with registers for Day and Night meter which isn't switching over on time. It is digital and the clock in the meter is correct.

I don't know if there is a timing device but if a timing device was out of sync could it fail to switch at 2:30pm but not fail to switch at 7:30am?

What I need to know is who is at fault for me being charged for units at the wrong rates on my bill.

molerat

Sounds like some form of RHT, E7 meter for normal use + 10 hours of heat and hot water on R3. Sounds like it is all working correctly to me.

lvf

Firstly, as mentioned, you would need to check what is your correct times for the E10 period. However, contrary to belief, it is actually your distributor who set the E7/E10 times, so you would need to contact them to get this information. The time periods can vary from area to area.

Your distributor can be found from the following:
energynetworks.org/info/faqs/electricity-distribution-map.html

Now, if it is the case where your meter is not switching over on the correct times/not switching at all, contact your supplier directly as this could potentially be a faulty timeswitch on your meter. However, if your meter is running for the full period and is out by less than 2 hours, your supplier won't replace the meter.

Bark01

There are many forms of E10 - you are on one of the legacy 2 mpan versions. It sounds like its actually an E7 meter combined with an off peak meter. I know EDF use this set up (and call it E10) I'd imagine E.on also do it.

The only thing you can do is ring up your supplier and ask them what times you should have confirm they are different and then ask for a meter reader to come round and confirm your suspicions.

The local distributor set the time zones but your supplier should be able to access the industry data for you. They need to look up the SSC/TPR numbers assigned to your meter. I'd imagine that not all customer service bods know how to do this, so you may need a few calls.

The supplier should then rebate you for any loss.

lstar337

molerat wrote: »

Sounds like some form of RHT, E7 meter for normal use + 10 hours of heat and hot water on R3. Sounds like it is all working correctly to me.

Yeah, sounds like RHT to me too. Not standard E10.

Optimisticpair

lvf wrote: »

Firstly, as mentioned, you would need to check what is your correct times for the E10 period. However, contrary to belief, it is actually your distributor who set the E7/E10 times, so you would need to contact them to get this information. The time periods can vary from area to area.

Your distributor can be found from the following:
energynetworks.org/info/faqs/electricity-distribution-map.html

Now, if it is the case where your meter is not switching over on the correct times/not switching at all, contact your supplier directly as this could potentially be a faulty timeswitch on your meter. However, if your meter is running for the full period and is out by less than 2 hours, your supplier won't replace the meter.

Thanks, I contacted Eon, my supplier again (3rd time), who have verified the times I was given as correct. So it appears to be a faulty meter / time switch out by at least 5 hours. A visit to look at the meter and replace it seems the next step.

Thanks for answering my query so well.

Optimisticpair

Bark01 wrote: »

There are many forms of E10 - you are on one of the legacy 2 mpan versions. It sounds like its actually an E7 meter combined with an off peak meter. I know EDF use this set up (and call it E10) I'd imagine E.on also do it.

The only thing you can do is ring up your supplier and ask them what times you should have confirm they are different and then ask for a meter reader to come round and confirm your suspicions.

The local distributor set the time zones but your supplier should be able to access the industry data for you. They need to look up the SSC/TPR numbers assigned to your meter. I'd imagine that not all customer service bods know how to do this, so you may need a few calls.

The supplier should then rebate you for any loss.

Interesting info about legacy 2MPAN versions, and E7 meter with an extra RHT meter thank you.
I've rung my supplier, EON, this morning, times were verified as correct - I'll note the info on SSC/TPR in case it is useful when I ring them tonight to arrange for a meter visit.
Thanks for answering my query well.