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Sky Broadband Complaint - where do I stand?

redrabbit29 · 2014-11-10 15:22:13

Sky customer for TV, Broadband and Phone. All was well and good, until I noticed my broadband speed just slowed right down and has been slow ever since. A speed test revealed it to be 1.10mbps and web pages take an age to load. I'm now using my phone which has 4g for internet as it's so much quicker. So I called up and was…

Comments

onomatopoeia99 Posts: 7,170 Forumite

12 November 2014 at 2:22PM

espresso wrote: »

The reported sync speed does not give the full picture and there are various other reasons why the router may sync at a much lower speed than achievable.

I know this.

Some information is needed as a starting point to ask more questions to create a hypothesis. You may choose to start from line attenuation. I chose to start with sync speed.

This is all getting rather away from the point now.

Proud member of the wokerati, though I don't eat tofu.Home is where my books are.Solar PV 5.2kWp system, SE facing, >1% shading, installed March 2019.Mortgage free July 2023
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