ee broadband offer :confused !

snapyou

Hi All,

I moved from TalkTalk to eebroadband in October, as suggested in the newsletter, that gave the £120 amazon voucher,and unlimited broadband @ £2.50/month.I paid the line rental upfront.

However,on checking my first bill from ee they have charged me £18.25 for the month.

ACCOUNT CHARGES
Customer Discount 5/11/14-4/12/14 -£7.45
Broadband and Weekend Calls £25.00

TOTAL for this period £18.25


Can anyone explain or help?
Thanks in advance!

hannaha23

Have you received your vouchers yet? Ee wont help me and I don't know how tp contact money saving expert? Thanks

snapyou

No,not received vouchers yet.The conditions say it can take up to 3 months.

masonic

snapyou wrote: »

I paid the line rental upfront.

However,on checking my first bill from ee they have charged me £18.25 for the month.

Did you not get a discount marked "Line Rental Saver Benefit"? It seems they haven't yet applied the line rental saver to your account.

I had a similar problem - I didn't get the "Customer Discount", which is the reduced broadband cost, but I did get the line rental saver discount. I was told I'd get the missed month applied to my account at the end of the contract. You should phone them query it.

snapyou

I've now tried three days in a row to call ee customer support only to get this message," the call centre can't take your call..please try later"
They also messed up my broadband switch date,a week late.

Not good.

EE

snapyou wrote: »

I've now tried three days in a row to call ee customer support only to get this message," the call centre can't take your call..please try later"
They also messed up my broadband switch date,a week late.

Not good.

Hi Snapyou

Sorry to hear you have had billing issues and havent recieved your voucher.

Please send me your order reference, order date and a contact number and I will ensure the voucher is sent to you ASAP, and someone form the customer services team contacts you to sort the billing issue.

My email address is jade.taylor@affiliatewindow.com

Thanks
Jade- Representing EE

EE

hannaha23 wrote: »

Have you received your vouchers yet? Ee wont help me and I don't know how tp contact money saving expert? Thanks

Hi Hannah

Sorry to hear you havent had your voucher.

Please send your order reference and order date to eevouchers@affiliatewindow.com and we can look in to this for you.

Thanks
Jade- Representing EE