How to obtain credit reports
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The address is ok. I see they have updated their certificate on 06/08/2009.
Anyway, what browser are you using? I have firefox.
There are three credit reference agencies in the UK, Experian, Equifax and CallCredit (Transunion serves the USA) For links, see page 1 of this thread.
Edit :- Now been removed.
Basically a couple of months ago I registered for a free trial of Equifax Credit Watch Gold. The trial was useful, I saw everything was as it should be and the product is no longer needed. However I am having problems in cancelling. Their phone line is only open between the hours of 9 - 5 Monday to Friday which is inconvenient for me as these are also my working hours. I have tried calling them during my lunch break on numerous occasions but all I get is a constant message saying the lines are busy and to try again later.
There is a section on their very user friendly (not!) website which allows you to send them a message requesting cancellation. I must have tried this 20 times and not once has it submitted my message, it just takes me back to the same page where I have to fill in my details and type in my query.
So now because of this I have been charged for a months subscription for a product I have been trying to cancel since the moment I took out the free trial which is rather annoying.
Does anybody know of any other way to cancel this?
Thanks in advance for any suggestions.
This thread is about credit reports.
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Having tried the free trials, I'd rather pay £2 for the statutory report, than hand over my payment details and face a struggle to cancel (For details, see page 1 of this thread.)
Btw, once you have your paper copy by post, the credit reference agencies seem happy to answer questions over the phone, if you quote your reference number. So if, for instance, you wanted to check that particular items had since been updated, there's no need to order further copies of your credit reports
I received my Experian report a week after, but i'm still waiting on my Equifax report. Just wondering if Equifax are always this slow? The customer service number i've treid ringing to enquire never seems to get answered. Does anyone have a reliable number for Equifax Customer Service?
Cheers