Advice needed on disputed Vodafone debt

Long story short.. I've closed an account early with Vodafone in September paying an amount I was advised with a call centre advisor. Now been sent a bill for further £80. Have disputed this in writing - poor reply received which doesn't explain the discrepancies i've detaied to them. And also receiving threats in parallel from accounts team that debt will be passed as a bad debt to credit reference agency. Should I pay and try and claim back through complaints process and ombudsman? Is there any way I can halt or challenge the legality of them claiming its a bad debt. I'm convinced its their error.
Thanks for any views/advice


  • mobilejunkie
    Contact the Web Relations Team (see Vodafone complaints thread as to how).
  • in_the_Cotswolds
    Be careful Vodafone will put a default on your credit file. They don't waste any time!!!
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative

    If you still need help with this, email me with your details via the link in our profile here.

    All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

    Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

    Kind regards,


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    Vodafone UK
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    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to This does NOT imply any form of approval of my company or its products by MSE"
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