ORANGE MOBILE has "stolen" my money!

Magenta

I have had an 'ordinary' mobile phone, using Orange mobile, for many years.
I am disabled and can't get out. I always keep my mobile phone on me safe in the knowledge that I can use it to get help if I need to.
Yesterday I thought that I would check my balance so phoned 453 as per usual and was amazed to get a voice message telling me "this phone is banned from using this number"
I then tried to phone someone and discovered that I had no credit!!!
Orange had stolen my money!!!! It was only about £6 or £7 but for me that's a lot.
Now I have no workable phone and less money.


What is going on? Help please.

paulsad

Prob need a bit more info? Somehow you'll need to contact orange to find out the problem - do they have a web contact page?

Silk

Magenta wrote: »

What is going on? Help please.

Unless you make a chargeable call/text etc every 6 months the sim will expire and phone number will be reissued

paulsad

Perhaps they'll be sympathetic if you explain your circumstances?

grumbler

Silk wrote: »

Unless you make a chargeable call/text etc every 6 months the sim will expire and phone number will be reissued

The OP's sim hasn't expired. It's active, but has no credit on it.

Silk

grumbler wrote: »

The OP's sim hasn't expired. It's active, but has no credit on it.

My thought was that as the OP had the message "this phone is banned from using this number" then maybe the number had been reallocated ???

enfield_freddy

when was the last time YOU made a normal phone call?

grumbler

Maybe. My understanding was that one can't call 453 if there is no credit, but I could be wrong.
It's worth checking if the phone can receive calls/texts.

Magenta

enfield_freddy wrote: »

when was the last time YOU made a normal phone call?

The last time I made a phone call was last Friday and I had no problems.


Before I made that call I had £7.50 credit on my phone and my call lasted about 11 mins.

Silk

Magenta wrote: »

The last time I made a phone call was last Friday and I had no problems.


Before I made that call I had £7.50 credit on my phone and my call lasted about 11 mins.

In that case you will need to ask them for an explanation where the credit has gone otherwise it's just going to be guesswork

sinizterguy

How long has the credit been there ? And does it have an expiry date ? Some do.