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Energy Switching to N Power

Has anyone else had massive issues with NPower? My 12 months is now up and still they have not sorted my gas switch over..despite moving to another supplier.I have emailed the chief exec, submitted a meter reading, they even have my direct debit running for my electricity.Do I have any rights for their total incompetence??

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  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    Has anyone else had massive issues with NPower? My 12 months is now up and still they have not sorted my gas switch over..despite moving to another supplier.I have emailed the chief exec, submitted a meter reading, they even have my direct debit running for my electricity.Do I have any rights for their total incompetence??




    Hello pishposhbird,

    Thank you for your post.

    I can look into your account and chase up your final bill. In order for me to do so please can you email me your account details to the address on my profile page.

    Thanks

    Carmel :)
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
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