Lloyds bank phone calls

CKhalvashi

Malcnascar wrote: »

Found this after a google search
http://www.ehow.co.uk/about_5073064_hours-can-telemarketers-call.html

Thanks for that, I thought it was 8-8, not 8-9

BMN

That covers US law.

I don't believe there is any UK legislation on this specific issue. But the telemarketing guide from the Direct Marketing Association (DMA) does define the same reasonable hours though. (See here: http://www.dma.org.uk/guide/telemarketing-guide)

Lloyds_Bank

CKhalvashi wrote: »

Sorry to hijack, any reason these don't stop at 8pm?

Only reason I ask is that I can start at 4am, and common courtesy is not to phone after the above time.

Hi Ckhalvashi,

I'm sorry it took a few days to get back to you on this.

The times of the calls are set in accordance with the code of conduct for market research as laid down by the Market Research Society (MRS). Following that code of conduct means calls can be made up until 9pm.

I hope this helps,

Craig

home_alone

Lloyds_Bank wrote: »

Hi Ckhalvashi,

I'm sorry it took a few days to get back to you on this.

The times of the calls are set in accordance with the code of conduct for market research as laid down by the Market Research Society (MRS). Following that code of conduct means calls can be made up until 9pm.

I hope this helps,

Craig

I imagine that most folk would agree that late calls (any over 8:00 PM) are a pain in the butt, if Lloyds believe that they endear themselves to their customers by making them dream on.

Lloyds_Bank

home_alone wrote: »

I imagine that most folk would agree that late calls (any over 8:00 PM) are a pain in the butt, if Lloyds believe that they endear themselves to their customers by making them dream on.

Thanks for the feedback on this, home_alone.

Just to provide some background on this, we get very few comments from customers about calls being made between 8pm & 9pm and, for example, we get a similar amount of comments in relation to earlier calls interrupting TV programmes. However, I do appreciate that, while we get few comments from customers unhappy with this, some will be unhappy. Again, if you would like us to make sure no such calls are made to you in future, please send me an email (including your username in the subject line) with your full name & postcode along with any contact numbers we currently hold for you. I'll then request you're no longer contacted as part of these surveys.

Our email address can be found here

With regard to the feedback you've given here, I've passed it on for you.

Thanks,

Craig

Data Privacy
Your information will be held by Lloyds Bank Plc, part of the Lloyds Banking Group. The Lloyds Banking Group includes us and a number of other companies using brands including Lloyds TSB, Halifax and Bank of Scotland, and their associated companies. More information on the Lloyds Banking Group can be found here. By providing your details by email, you agree to your personal information being used to deal with your enquiry. We will not retain your personal information for longer than is necessary for the purposes of your enquiry or for legal or regulatory requirements. We will always ensure your information remains safe and secure. If you want to know more about how we use our customers’ information you can read our Privacy Statement.

home_alone

Lloyds_Bank wrote: »

Thanks for the feedback on this, home_alone.

Just to provide some background on this, we get very few comments from customers about calls being made between 8pm & 9pm and, for example, we get a similar amount of comments in relation to earlier calls interrupting TV programmes. However, I do appreciate that, while we get few comments from customers unhappy with this, some will be unhappy. Again, if you would like us to make sure no such calls are made to you in future, please send me an email (including your username in the subject line) with your full name & postcode along with any contact numbers we currently hold for you. I'll then request you're no longer contacted as part of these surveys.

Our email address can be found here

With regard to the feedback you've given here, I've passed it on for you.

Thanks,

Craig

Data Privacy
Your information will be held by Lloyds Bank Plc, part of the Lloyds Banking Group. The Lloyds Banking Group includes us and a number of other companies using brands including Lloyds TSB, Halifax and Bank of Scotland, and their associated companies. More information on the Lloyds Banking Group can be found here. By providing your details by email, you agree to your personal information being used to deal with your enquiry. We will not retain your personal information for longer than is necessary for the purposes of your enquiry or for legal or regulatory requirements. We will always ensure your information remains safe and secure. If you want to know more about how we use our customers’ information you can read our Privacy Statement.

As this was the first call I have had at this time I will let it ride, if I do get further "late" calls I will follow your instructions.

thanks