Lloyds bank phone calls

home_alone

Anyone else getting phone calls from Lloyds after a visit to a Lloyds bank. I would not mind so much but its late evening when my last call came about the same time I get the trash calls from India etc, as soon as I hear a strange voice I go into slamming the phone down mode. Why they would want to know of my experience standing in a queue I don't know but if they want to know what I think of their savings rates I would like to tell them.

stclair

Alls you need to is ask the bank to opt you out of such surveys.

PeacefulWaters

home_alone wrote: »

Why they would want to know of my experience standing in a queue I don't know but if they want to know what I think of their savings rates I would like to tell them.

Maybe they want to improve their service.

More likely they want to measure the service their staff give.

pinkdalek

home_alone wrote: »

Anyone else getting phone calls from Lloyds after a visit to a Lloyds bank. I would not mind so much but its late evening when my last call came about the same time I get the trash calls from India etc, as soon as I hear a strange voice I go into slamming the phone down mode. Why they would want to know of my experience standing in a queue I don't know but if they want to know what I think of their savings rates I would like to tell them.

Tell them politely to stop ringing you and quit being rude, I am sure you would not like having a phone slammed down on you. It sounds like a customer survey regarding your visit to their branch. Giving them your opinion on savings rates will not help your local branch give a better customer service when you next visit. If you're not happy with their savings rates then why bother with them in the first place.

Lloyds_Bank

home_alone wrote: »

Anyone else getting phone calls from Lloyds after a visit to a Lloyds bank. I would not mind so much but its late evening when my last call came about the same time I get the trash calls from India etc, as soon as I hear a strange voice I go into slamming the phone down mode. Why they would want to know of my experience standing in a queue I don't know but if they want to know what I think of their savings rates I would like to tell them.

Hi home_alone,

While we do occasionally contact customers seeking their opinions on recent use of our services, I'll be happy to have your details removed to prevent further calls of this nature. Please send me an email (including your username in the subject line) with your full name & postcode, plus any contact numbers we currently hold for you. I'll then request you're no longer contacted as part of these surveys.

Our email address can be found here.

Thanks,

Graeme


Data Privacy
Your information will be held by Lloyds Bank Plc, part of the Lloyds Banking Group. The Lloyds Banking Group includes us and a number of other companies using brands including Lloyds TSB, Halifax and Bank of Scotland, and their associated companies. More information on the Lloyds Banking Group can be found here. By providing your details by email, you agree to your personal information being used to deal with your enquiry. We will not retain your personal information for longer than is necessary for the purposes of your enquiry or for legal or regulatory requirements. We will always ensure your information remains safe and secure. If you want to know more about how we use our customers’ information you can read our Privacy Statement.

home_alone

I do not have a problem with Lloyds calling just the time of the call it was the queen street branch in cardiff by the way, one day later and it would have been in the middle of the footy.

Lloyds_Bank

home_alone wrote: »

I do not have a problem with Lloyds calling just the time of the call it was the queen street branch in cardiff by the way, one day later and it would have been in the middle of the footy.

While our surveyors do call in the evening, I'm surprised the branch would be calling at that time. Did they specify the call was from that particular branch, or simply that it related to your visit there? Can you tell me the date on which the call came through?

Thanks,

Graeme

home_alone

Lloyds_Bank wrote: »

While our surveyors do call in the evening, I'm surprised the branch would be calling at that time. Did they specify the call was from that particular branch, or simply that it related to your visit there? Can you tell me the date on which the call came through?

Thanks,

Graeme

They only spoke of my visit so unsure if the call came from the branch or elsewhere. Call came in at around 8.45 pm on Mon 4th Nov, I just had quests arrive so arranged for lloyds to call back following morning at 11:00 (nobody called).

Lloyds_Bank

home_alone wrote: »

They only spoke of my visit so unsure if the call came from the branch or elsewhere. Call came in at around 8.45 pm on Mon 4th Nov, I just had quests arrive so arranged for lloyds to call back following morning at 11:00 (nobody called).

We use an external company to carry out customer experience surveys. During the week, calls are made by them between 2pm & 9pm. Apologies for any inconvenience caused.

Thanks,

Craig

CKhalvashi

Lloyds_Bank wrote: »

We use an external company to carry out customer experience surveys. During the week, calls are made by them between 2pm & 9pm. Apologies for any inconvenience caused.

Sorry to hijack, any reason these don't stop at 8pm?

Only reason I ask is that I can start at 4am, and common courtesy is not to phone after the above time.

CKhalvashi

Malcnascar wrote: »

From memory they can call between 8am and 9pm and be within OFCOM guidelines. They shouldnt call on a Sunday

I thought (also from memory) it was 8pm.

No relevant result on a quick Google, but I can only assume Lloyds won't do anything they shouldn't be doing with regard to calls made of this nature.