Ebay money back guarantee is worthless

lovinituk

To be fair, as far as eBay are concerned, it has been delivered because its been signed for. It is your word against the carriers at the moment and eBay do not have the authority or jurisdiction to fight that battle.

Your best bet would be to send a Letter Before Action to the seller and/or MyHermes and then consider taking it to a Small Claims Court if the LBA does not jog them in to action. If you can prove that the signature was faked then you may have a good chance.

lovinituk

nilequeen wrote: »

They can try, they did with me. Go for it.

Once it gets back to the seller via Paypal, they will be able to show the 'proof' that it has been delivered thus defending the chargeback.

This may mean that Paypal still refund the bank out of their own pocket but the seller will not lose their money. Or it may mean that Paypal defend the chargeback with the signature as proof. I'm not sure which way it is dealt with by Paypal for chargebacks that can be defended.

stevemLS

lovinituk wrote: »

To be fair, as far as eBay are concerned, it has been delivered because its been signed for. It is your word against the carriers at the moment and eBay do not have the authority or jurisdiction to fight that battle.

Your best bet would be to send a Letter Before Action to the seller and/or MyHermes and then consider taking it to a Small Claims Court if the LBA does not jog them in to action. If you can prove that the signature was faked then you may have a good chance.

For £11? I would never pay £10 delivery for a £1 item in any event.

lovinituk

stevemLS wrote: »

For £11?

Exactly! In reality would anyone choose to do so for such a small sum? Probably not, unless it was a matter of principle. Just giving the OP one of the very few options they have.

stevemLS wrote: »

I would never pay £10 delivery for a £1 item in any event.

I would imagine it was an auction for a bulky item, won at a very low price.

Or the seller doesn't realise that eBay charge their fees on postage as well now and they thought were being clever to avoid additional fees.

clansley

Interesting twist in the ebay/myHermes story.

The parcel that was marked as delivered two weeks ago, turned up today! The agent said they got it today! I even had to sign for it (even though I signed for it 2 weeks ago so the tracking says) - it will be interesting to see if the tracking is updated... It at least shows that myHermes investigations might actually work.

Although none of this changes the fact that you can not trust ebay with their worthless money back guarantee.

lovinituk

clansley wrote: »

Although none of this changes the fact that you can not trust ebay with their worthless money back guarantee.

What exactly do you propose they do? Although it was wrong, the tracking showed as delivered. Only you knew it was wrong and some people do lie you know!

clansley

lovinituk wrote: »

What exactly do you propose they do? Although it was wrong, the tracking showed as delivered. Only you knew it was wrong and some people do lie you know!

If I ordered something from Amazon and I didn't get it, even if the delivery tracking said I did, then I would get another item sent (assuming my account doesn't show a history of this kind of thing).

That is putting the customer first - remember the old saying "the customer is always right"? It's how to get customers to come back - funny enough by ebay saying "you will get your item or we will refund you" and then ending up with no item and no refund tends to make you not want to go back...

clansley

stevemLS wrote: »

For £11? I would never pay £10 delivery for a £1 item in any event.

It was a broken projector (heavy) - and I was the only bidder :-)

I wanted the projector for the optics and mirrors inside it.

lovinituk

clansley wrote: »

If I ordered something from Amazon and I didn't get it, even if the delivery tracking said I did, then I would get another item sent (assuming my account doesn't show a history of this kind of thing).

Its not a valid analogy because in that case you are buying something from Amazon! As a consumer, you are not buying anything from eBay! I would have thought that was obvious.

Try buying something from an Amazon Marketplace seller (same as an eBay seller) and see if you get your free item even if the tracking shows as delivered.

the_lunatic_is_in_my_head

clansley wrote: »

If I ordered something from Amazon and I didn't get it, even if the delivery tracking said I did, then I would get another item sent (assuming my account doesn't show a history of this kind of thing).

That is putting the customer first - remember the old saying "the customer is always right"? It's how to get customers to come back - funny enough by ebay saying "you will get your item or we will refund you" and then ending up with no item and no refund tends to make you not want to go back...

Amazon may take that approach, but only once or twice, I should imagine after that you'd be told your custom is no longer welcome as some shoppers have been told after too many complains, returns, etc.

It would also be interesting to know who pays for that, Amazon's market dominance may allow them to pressure the courier into suffering the cost of lost parcel regardless of whether the courier agrees it was lost or not.

If eBay refunded for INRs where the tracking showed as delivered it would be heavily abused, each company has to draw a line somewhere and there are too many people who see online shop lifting as acceptable.