Car insurance nightmare. Please help!

InsideInsurance

OddballJamie wrote: »

I'm not talking about retention rates, the subject is auto renew.

A decent sales team can get high retention simply by good negotiation when the customer calls to cancel.

What I'm getting at is renewal without any interaction between company and client. There's no way this is as high as 80%, 10-20 years ago maybe. Nowadays people are getting more savy with how it works and for the not so savy you can't get through an episode of Corrie without a meercat on the screen.

With 95%+ on auto renewal then the two figures are fairly similar. In fact take off those on manual renewal and the rate would be higher as the former clients manual renewal retention rate was some 20% points below that of auto renewal so the circa 5% on it were dragging down the overall average.

As to auto renew with no interaction? Have to admit that I dont have explicit stats on that however based on the book size and the call volumes that go through the retention team its a very modest percentage they speak to and thats not factoring in that some may call more than once.

Now you could counter argue that the non-retention team do field some calls when people dial the general customer service number rather than the renewal number but I doubt that they are managing to get large numbers to stay when the process is for them to transfer the call as soon as they know its someone wanting to decline their renewal.

People are getting more savvy and shopping around more but still a large percentage cannot be bothered and renew with their existing insurer. Your views are possibly polarized by being on a site like this that obviously promotes shopping around but not everyone comes to sites like this.

And anyway, do you really think any insurer has a good sales team?

force_ten

unless you can get your old policy reinstated you are going to have problems, the new insurance will not cover you for the period when you were stopped and as it stands at this moment you had no insurance and when you go in with your producer they will caution you for no insurance

FiremanDave

force_ten wrote: »

unless you can get your old policy reinstated you are going to have problems, the new insurance will not cover you for the period when you were stopped and as it stands at this moment you had no insurance and when you go in with your producer they will caution you for no insurance

You don't get a caution for no insurance. If he's luck a ticket if not court.

force_ten

FiremanDave wrote: »

You don't get a caution for no insurance. If he's luck a ticket if not court.

when you fail to produce you will either be dealt with via fixed penalty 6 points and a fine or you will be summonsed to appear in court it may not be a formal caution, blaming the insurance company is not going to help, the onus is on the driver to make sure that they are insured, you may be able to put forward mitigating circumstances but you will still convicted of driving with no insurance

FiremanDave

force_ten wrote: »

when you fail to produce you will either be dealt with via fixed penalty 6 points and a fine or you will be summonsed to appear in court it may not be a formal caution, blaming the insurance company is not going to help, the onus is on the driver to make sure that they are insured, you may be able to put forward mitigating circumstances but you will still convicted of driving with no insurance

Which is what I said. But I won't be a caution.