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Sky Contract - Broadband upgrade
szam_
Posts: 642 Forumite
Afternoon.
Was just wondering if anyone knew whether this is something I can cancel without having to buy out the rest of the contract, basically because I don't know if it amounts to a "new" contract and I'd have to wait out 12 months.
I moved a few months ago, and so took my Sky broadband and TV with me - They told me standard ADSL would be around 4mb download a month, something very poor on upload. Fiber would be "up to 40mb download, but expect 35mb" It's never been close to that, I think it got to 17 or 18mb download, but never close to 30. Upload is 10mb, the only bit I am happy about. It's on half price for 12 months. So basically a new "order" was produced for this upgrade, as you will - technically it's just part of a home move.
I'm less than happy about the TV either - dual feed, one doesn't work and the engineers never came back nor replied to missed calls and H/O couldn't get through to them either, so I'd now have to pay to have it fixed.
As the missus is back off to college next year to retrain and may have to cut down on hours, we are looking at cutting back somewhat, so I was looking at switching to Virgin as the deals seem vastly cheaper overall than what we currently have (I originally wanted them where I used to live, but they didn't supply there), or simply going to Free view.
If an order is created during a home move process and this includes the cancelling of one broadband service to upgrade it to a new broadband service, does this mean we are subject to another 12 month contract that we'd have to buy out? We are only 2-3 months in, so would effectively then have to buy out 9 months. Or should this be rolling from the previous service we had as I had actually moved prior to my first 12 months anyway, and didn't get charged any sort of buy out on my broadband?
Bit confused about this one, and I thought I'd see if anyone had any knowledge here first before I get bombarded with offers to stay with Sky.
Was just wondering if anyone knew whether this is something I can cancel without having to buy out the rest of the contract, basically because I don't know if it amounts to a "new" contract and I'd have to wait out 12 months.
I moved a few months ago, and so took my Sky broadband and TV with me - They told me standard ADSL would be around 4mb download a month, something very poor on upload. Fiber would be "up to 40mb download, but expect 35mb" It's never been close to that, I think it got to 17 or 18mb download, but never close to 30. Upload is 10mb, the only bit I am happy about. It's on half price for 12 months. So basically a new "order" was produced for this upgrade, as you will - technically it's just part of a home move.
I'm less than happy about the TV either - dual feed, one doesn't work and the engineers never came back nor replied to missed calls and H/O couldn't get through to them either, so I'd now have to pay to have it fixed.
As the missus is back off to college next year to retrain and may have to cut down on hours, we are looking at cutting back somewhat, so I was looking at switching to Virgin as the deals seem vastly cheaper overall than what we currently have (I originally wanted them where I used to live, but they didn't supply there), or simply going to Free view.
If an order is created during a home move process and this includes the cancelling of one broadband service to upgrade it to a new broadband service, does this mean we are subject to another 12 month contract that we'd have to buy out? We are only 2-3 months in, so would effectively then have to buy out 9 months. Or should this be rolling from the previous service we had as I had actually moved prior to my first 12 months anyway, and didn't get charged any sort of buy out on my broadband?
Bit confused about this one, and I thought I'd see if anyone had any knowledge here first before I get bombarded with offers to stay with Sky.
Professional Data Monkey
0
Comments
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The best way to find out is to call or ask on the Sky forum.0
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