We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Tesco gave me an extra 500MB when I asked
MarkBargain
Posts: 1,641 Forumite
in Mobiles
I took an HTC Desire C contract 18-months ago, on a capped £10 a month tariff which came with 500 mins, unlimited texts and 500MB a month.
500MB has become a struggle so I went onto the online chat on the Tesco Mobile website. After explaining for some time how it was a problem, they upped my 500MB to 1GB for no extra cost so long as I agreed to change my cap to a £2.50 a month 'safety buffer' (only charged if I make calls outside my allowance e.g. abroad). I agreed to that.
I later checked my account and the 500 mins had dropped to 250 mins. I went to chat again and explained this was not what I agreed, so they upped it back to 500 as a 'loyalty bundle'.
So, £10 a month for 500 mins, 1GB internet and unlimited texts is very good value in my opinion, especially with the comfort of the safety buffer meaning the bill can never exceed £12.50. Result!
500MB has become a struggle so I went onto the online chat on the Tesco Mobile website. After explaining for some time how it was a problem, they upped my 500MB to 1GB for no extra cost so long as I agreed to change my cap to a £2.50 a month 'safety buffer' (only charged if I make calls outside my allowance e.g. abroad). I agreed to that.
I later checked my account and the 500 mins had dropped to 250 mins. I went to chat again and explained this was not what I agreed, so they upped it back to 500 as a 'loyalty bundle'.
So, £10 a month for 500 mins, 1GB internet and unlimited texts is very good value in my opinion, especially with the comfort of the safety buffer meaning the bill can never exceed £12.50. Result!
0
Comments
-
Im sticking with my 2000 mins, 5000 3-3 minutes, 5000 texts and UNLIMITED data from 3
0 -
Same here paying only £120
-
That Three deal would cost a new customer £23, but great if you could get it for £12 through retentions.
I am not saying Tesco is the best value for everyone, but if you are already with them suggesting a way to get a bit more data for your money.0 -
i have noticed that online live chat of o2 and tesco are very helpful in terms of giving loyalty discounts.When i was with o2, i had 2 contracts and was offered £3 discount and got better deals on upgrade compared to calling CS.0
-
Make sure they haven't signed you up to a new contract.
0 -
-
i can even send chat script to your email, they do have option for print or email.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards