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Thomson (TOM117) Delayed Flight Manchester to Male 27/02/2009
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Exodusone
Posts: 8 Forumite
Hi first time post!.
We had a delay of 23 Hours and 50 minutes on the 27/02/2009 flying from Manchester (uk) to Male Maldives flight TOM117.
If I remember correctly we were due to fly at 18.10. A hour or so before the flight was due to take off the departure board changed to delayed. we never saw a Thomson representative not even at the desk. One hour changed to two then four then we were given vouchers for a drink etc.
Still no information from anybody about our flight.
What little information we did get was hearsay from other passengers.
Apparently those passengers in Male Maldives knew about a problem with a flight and they did not return until the next day (Lucky so and so's).
Thompson then apperantly drafted in another plane and pilot/cabin crew and said we WOULD be flying that evening.
After a couple more hours delay a plane and crew did arrive only to be told the pilot and flown his Maximum allowed Hours and we would not be flying until the morning 28/02/2009.
The entire flight and pilot was then told we would be staying at the Radison Blue hotel at the airport.
After another long wait getting checked in to the hotel we were finally given a room and keycard to enter the room.BUT on using the Keycard and starting to enter the room we became aware that the room was already being used. The room door was answered by a half dressed couple!.
I returned to reception to complain no Sorry from the help desk just a different room.
At no time until right near the end of this fiasco did we have any contact with a Thomson Representative or given any clear information about our delay.
It was our honeymoon and we lost a whole day of our Holiday.
We wrote to Thomson first off requesting compensation for the one day of our holiday we missed but got the standard generated letter from them refusing to compensate.
I then tried for delayed flight compensation but again I was "Brick walled" again from Thomsons.
We never did find out what was the cause of the delay.
It would be interesting if anybody reading this was on the same flight.
If you were then please let me know.
I have now written to Thomson again and asked them to look and reconsider my claim.
We had a delay of 23 Hours and 50 minutes on the 27/02/2009 flying from Manchester (uk) to Male Maldives flight TOM117.
If I remember correctly we were due to fly at 18.10. A hour or so before the flight was due to take off the departure board changed to delayed. we never saw a Thomson representative not even at the desk. One hour changed to two then four then we were given vouchers for a drink etc.
Still no information from anybody about our flight.
What little information we did get was hearsay from other passengers.
Apparently those passengers in Male Maldives knew about a problem with a flight and they did not return until the next day (Lucky so and so's).
Thompson then apperantly drafted in another plane and pilot/cabin crew and said we WOULD be flying that evening.
After a couple more hours delay a plane and crew did arrive only to be told the pilot and flown his Maximum allowed Hours and we would not be flying until the morning 28/02/2009.
The entire flight and pilot was then told we would be staying at the Radison Blue hotel at the airport.
After another long wait getting checked in to the hotel we were finally given a room and keycard to enter the room.BUT on using the Keycard and starting to enter the room we became aware that the room was already being used. The room door was answered by a half dressed couple!.
I returned to reception to complain no Sorry from the help desk just a different room.
At no time until right near the end of this fiasco did we have any contact with a Thomson Representative or given any clear information about our delay.
It was our honeymoon and we lost a whole day of our Holiday.
We wrote to Thomson first off requesting compensation for the one day of our holiday we missed but got the standard generated letter from them refusing to compensate.
I then tried for delayed flight compensation but again I was "Brick walled" again from Thomsons.
We never did find out what was the cause of the delay.
It would be interesting if anybody reading this was on the same flight.
If you were then please let me know.
I have now written to Thomson again and asked them to look and reconsider my claim.
0
Comments
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To claim for the delayed compensation you must have to know the reason why your flight was delayed. Was there any bad weather condition or, any other extraordinary reason which was out of the airlines control. Once it is cleared that it does not come under "Extraordinary Circumstance" you entitle a valid compensation. One thing I want to know from you that when did you claim for first time. By the way you may check on flightstats and if you want to know you entitle compensation or not you may track on tripmole by registering.0
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These posts should be on Thomson thread please.0
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This is what is on flight stats.
Date UTC MAN MLE Source Event Data Updated
Feb 27 13:14 1:14 PM 6:14 PM Airport RecordCreated
Feb 27 13:14 1:14 PM 6:14 PM FlightHistory Arrival Estimation
Estimated Gate Arrival
Feb 27 13:31 1:31 PM 6:31 PM Airport Time Adjustment
Estimated Gate Departure Changed To 02/27/09 07:10 PM
Departure Terminal Changed To 2
Feb 27 14:50 2:50 PM 7:50 PM Airline Time Adjustment
Estimated Gate Arrival Changed From 02/28/09 09:58 AM To 02/28/09 09:40 AM
Feb 27 15:05 3:05 PM 8:05 PM Airline Time Adjustment
Estimated Gate Arrival Changed From 02/28/09 09:40 AM To 02/28/09 10:40 AM
Feb 27 16:05 4:05 PM 9:05 PM Airline Time Adjustment
Estimated Gate Arrival Changed From 02/28/09 10:40 AM To 02/28/09 09:42 AM
Feb 27 16:35 4:35 PM 9:35 PM Airline Time Adjustment
Estimated Gate Arrival Changed From 02/28/09 09:42 AM To 02/28/09 09:50 AM
Feb 27 16:46 4:46 PM 9:46 PM Airport Time Adjustment
Estimated Runway Departure Changed From 02/27/09 07:10 PM To 02/27/09 08:10 PM
Feb 27 16:50 4:50 PM 9:50 PM Airline Time Adjustment
Estimated Gate Arrival Changed From 02/28/09 09:50 AM To 02/28/09 11:40 AM
Feb 27 17:16 5:16 PM 10:16 PM Airport Time Adjustment
Estimated Runway Departure Changed From 02/27/09 08:10 PM To 02/27/09 09:00 PM
Feb 27 17:22 5:22 PM 10:22 PM Airline Time Adjustment
Estimated Gate Arrival Changed From 02/28/09 11:40 AM To 02/28/09 12:30 PM
Feb 27 17:31 5:31 PM 10:31 PM Airport Time Adjustment
Estimated Gate Departure Changed From 02/27/09 07:10 PM To 02/27/09 09:00 PM
Feb 27 19:05 7:05 PM 12:05 AM Airline Time Adjustment
Estimated Gate Arrival Changed From 02/28/09 12:30 PM To 02/28/09 01:10 PM
Feb 27 19:05 7:05 PM 12:05 AM Airport Time Adjustment
Estimated Runway Departure Changed From 02/27/09 09:00 PM To 02/27/09 09:40 PM
Feb 27 19:31 7:31 PM 12:31 AM Airport Time Adjustment
Estimated Gate Departure Changed From 02/27/09 09:00 PM To 02/27/09 09:40 PM
Feb 27 20:05 8:05 PM 1:05 AM Airline Time Adjustment
Estimated Gate Arrival Changed From 02/28/09 01:10 PM To 02/28/09 01:40 PM
Feb 27 20:35 8:35 PM 1:35 AM Airline Time Adjustment
Estimated Gate Arrival Changed From 02/28/09 01:40 PM To 02/28/09 03:40 PM
Feb 27 21:05 9:05 PM 2:05 AM Airline Time Adjustment
Estimated Gate Arrival Changed From 02/28/09 03:40 PM To 02/28/09 02:53 PM
Feb 27 21:35 9:35 PM 2:35 AM Airline Time Adjustment
Estimated Gate Arrival Changed From 02/28/09 02:53 PM To 02/28/09 03:06 PM
Feb 27 22:31 10:31 PM 3:31 AM Airport Time Adjustment
Estimated Gate Departure Changed From 02/27/09 09:40 PM To 02/27/09 04:00 PM
Feb 28 01:11 1:11 AM 6:11 AM Airport Time Adjustment
All other information says N/A.0 -
You will get more help if you post on the right thread.0
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