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Virgin Airlines Wriggling

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I had previously tried to make a claim from Virgin, we had over 4 hours delay leaving Heathrow to Barbados. They replied saying


"The flight was delayed due to a technical issue that came to light after the aircraft had pushed back to depart on a previous flight. The issue was unforeseeable and all pre-flight checks and inspections had been completed and passed with no record of this problem prior to this point. Engineers identified a hydraulic valve needed replacing."


Therefore they wouldn't pay out as they considered it to be extraordinary circumstances. This was May 2014. My question to you all is - am I now liable for compensation? I do look forward to your replies.

Comments

  • Vauban
    Vauban Posts: 4,737 Forumite
    Part of the Furniture Combo Breaker
    Welcome to the MSE forum. Please post this query in the Virgin thread - or even have a read of some of the recent threads, which ought to answer all the questions you have.
  • richardw
    richardw Posts: 19,459 Forumite
    Part of the Furniture 10,000 Posts
    Please have a read around the board and Vauban's guide.
    Posts are not advice and must not be relied upon.
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