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definition of root cause for delay?
gingertomic
Posts: 2 Newbie
Hi
Does anyone know if there is an official definition of what constitutes a root cause of the delay? The reason I am asking is my family & I were delayed 8hrs on a Thompson flight from lanzarote - Manchester in Feb. I made a claim for compensation which was rejected as the root cause was passenger illness (which I have no issue with).
However we were told that the plane was damaged upon landing at Bristol.There were then issues in getting another plane sourced, which added significantly to the delay. By the time this had happened the original crew were out of hours. These 2 additional points caused the majority of the delay. Personally I would say that this was 2 root causes, and the secondary root cause (damage / requirement for new plane / out of hours crew) contributed more to the total amount of the claim? Is there a definition for root cause, or circumstances of if there are 2 root causes what should take precedence? I'm not sure if I should challenge or not? Any ideas would be gratefully received? Thanks
Does anyone know if there is an official definition of what constitutes a root cause of the delay? The reason I am asking is my family & I were delayed 8hrs on a Thompson flight from lanzarote - Manchester in Feb. I made a claim for compensation which was rejected as the root cause was passenger illness (which I have no issue with).
However we were told that the plane was damaged upon landing at Bristol.There were then issues in getting another plane sourced, which added significantly to the delay. By the time this had happened the original crew were out of hours. These 2 additional points caused the majority of the delay. Personally I would say that this was 2 root causes, and the secondary root cause (damage / requirement for new plane / out of hours crew) contributed more to the total amount of the claim? Is there a definition for root cause, or circumstances of if there are 2 root causes what should take precedence? I'm not sure if I should challenge or not? Any ideas would be gratefully received? Thanks
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Please post in the Thomson thread for a better chance of a response.Posts are not advice and must not be relied upon.0
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