What do to with Sky Broadband

sadia85

I have been complaining to Sky in written that my broadband connection cut off after every half an hour or so from last 7 Month and i am paying for nothing, everytime they promise to call me back after observing the line for 24 hours but never happened.

I rang yesterday and they are not willing to compensate me or saying that same line " we will look into it"


I don't know what to do with it. My contract runs out in Feb.

Please advice

JJ_Egan

Why are you paying for nothing ?? if you are in contract to February .
When was this 7 month fault .
Have you tested the internal connections from the master socket .is your phone line working .Have you tried the Sky forums .

Scrounger

sadia85 wrote: »

I have been complaining to Sky...

My contract runs out in Feb...

Please advice

If your phone line is provided by Sky You could excercise your right to leave without penalty due to the Sky line-rental price rise.
Then move over to EE for just £5.66/month (including line rental). :beer:
Scrounger

teddysmum

Sky may have failed to reply, because they found no fault in their system.


Have you checked the service using another computer, to rule out problems with your machine ?


Some years ago, I had cut out problems (while with O2) and the problem was that the ADSL filter needed changing.

sadia85

Scrounger wrote: »

If your phone line is provided by Sky You could excercise your right to leave without penalty due to the Sky line-rental price rise.
Then move over to EE for just £5.66/month (including line rental). :beer:
Scrounger

Thanks for your input.

i cannot see the link for free line rental.

Please advice.

cheers

Scrounger

http://www.moneysavingexpert.com/phones/cheap-broadband&?&_ga=1.126265476.844261005.1346991129#eeamazon

If you pay line rental upfront. The total broadband, line rental and router delivery cost for the first year is £168, equivalent to £14/mth. Plus you get the £100 Amazon voucher. If you were going to spend that at Amazon anyway, factor it in and it's effectively £68 over the year, so equivalent to just £5.66/month.

Scrounger

teddysmum

If the problem is external or with the OP's equipment, then moving will not solve it....unless the cause is a failing filter, the checking of which I suggested, above.

Scrounger

It may not cure the underlying problem but will be cheaper for sure. :eek:
Scrounger