Do you find this misleading...?

swecri

visidigi wrote: »

What am I missing?

£50 discount only applies to single and double rooms.

All rooms are the same rate at £196.

You want a Triple room, so there is no discount, the price of a triple room is £196.

You were charged £196. They haven't charged you for bringing a 4 year old. They have charged you for having a room capable of sleeping three people. You are choosing to put a 4 year old in that third berth, that's your choice, not the hotels.

The price for a double with a single parent and 4 year old would be £146 as this room qualifies for a discount...right?

Or did I miss something?

I asked to opt for a double room with our son, (and take his blow up ready bed) but this option was refused by the hotel because of 'fire regulations'
The hotel by law said I have got to have a triple room as our son has got to have a bed. Why then, are they offering a discount on 2 person rooms, and not 3 person rooms if the third person is under 5? They are very clear that 'under 5's go free' on their website, (sometimes it's raised to under 10's but it's ALWAYS under 5's at least) and yet I pay £50 more for his bed than a two person room?

I really feel that if they offer under 5's free, and the third person in a family room is under 5, they should offer the room at a two person room rate?

goodfelladave

I wouldn't say it was misleading, if I've understood you right, because they didn't say that the discount applied to triple rooms. Regardless of whether or not under 5s stay free, you needed a triple room, so you had to pay for a triple room.

ThumbRemote

Is the £50 off a permanent thing or a temporary special offer?

If it's permanent, then I think you have grounds to complain. If it's temporary then it's just two different offers that happen to clash.

unholyangel

swecri wrote: »

I asked to opt for a double room with our son, (and take his blow up ready bed) but this option was refused by the hotel because of 'fire regulations'
The hotel by law said I have got to have a triple room as our son has got to have a bed. Why then, are they offering a discount on 2 person rooms, and not 3 person rooms if the third person is under 5? They are very clear that 'under 5's go free' on their website, (sometimes it's raised to under 10's but it's ALWAYS under 5's at least) and yet I pay £50 more for his bed than a two person room?

I really feel that if they offer under 5's free, and the third person in a family room is under 5, they should offer the room at a two person room rate?

Realistically, businesses are free to pick and choose what deals they offer customers and on what terms they are offered (providing they dont discriminate based on protected characteristics of course).

If (as you say) all of the rooms are exactly the same price (excluding discounts) then saying under 5's go free is slightly misleading but not negatively and I cant see them getting in trouble for it - as essentially if the rooms are the same rate regardless of the age of the third person....then the third person goes free, not just under 5's.

However I will add that, even if their advertising is misleading, it may earn them a telling off but unfortunately they won't be forced to offer the same discount on triple and family rooms.

I'm still dubious over the hotel rates being the same for a triple with 3 adults as twin with 2 adults. Two reasons I'm dubious, firstly I have experience in the industry and in the thousands of hotels I have dealt with....none of them offered a same rate regardless of room type. Second, they'd make more profit turning the triples into twins as then they'd still have the same revenues but would have less overheads (staff, laundry, furniture replacement/maintenance etc).

notanewuser

We're currently in an independant 5* hotel in another European city. In order to accommodate a bed for DD we've had to upgrade to a suite. However, we've been charged the same as for a standard room with a small daily charge to cover her breakfast and extra bedding/towels etc.

halibut2209

Is the triple room the same price for 3 adults as it is for 2 adults and an under 5?

If that's the case, then under 5s aren't going free.

sheramber

Have you asked the hotel under what circumstances do under 5's go free?

swecri

halibut2209 wrote: »

Is the triple room the same price for 3 adults as it is for 2 adults and an under 5?

If that's the case, then under 5s aren't going free.

This is my point. The double room is £146, the triple room is £196. They said we HAVE to have a triple room because our son has to have his own bed. A triple room is £196, a double or twin has a £50 off offer on. If they weren't so quick to plaster the 'kids under 5 go free' thing everywhere, it mightn't be so bad. We've stayed here so many times before, our family sometimes have to have rooms with two or three extra beds in for their children, and yet they paid the same price as the rest who stayed in double rooms. I just feel as though because our son is under 5, we should be charged a double room rate.

ttoli

I have worked in the travel Industry for 20+ years now and it has always been the policy that If under 5's go free , they share a double room with 2 Adults.

swecri

ttoli wrote: »

I have worked in the travel Industry for 20+ years now and it has always been the policy that If under 5's go free , they share a double room with 2 Adults.

They stated a child aged between 0-2 needs a cot and this can be put in a double or a twin room, but a child between 3-5 has got to have their own bed?