Do you find this misleading...?

swecri

A hotel are selling double and twin rooms with £50 off a night. They advertise their hotel as under 5's stay free. This is not an offer, it's a policy. So I was charged £196 for a night for a triple room (two adults and a 4 year old) and queried why a double was £146 and a triple was £196. To be told that despite the 5 year old being 'free', we weren't entitled to the £50 off a double or a twin as the offer doesn't apply to triple or family rooms. So we're being charged for the third bed, despite him being under 5.

Misleading? Or am I being unreasonable?!

sheramber

not misleading if they are selling double and twin rooms at £50 off then the offer only applies to these rooms not any other size of room.

~Beanie~

No not misleading, seems pretty clear to me, triple rooms are not included in the offer.

Do they charge per room or per person? If per room, what would happen if say an adult and 4 year old stayed in a double room? Surely you would still pay £146, same as if a 6 year old was staying. How do they give you the 'free' bit?

unholyangel

Personally I dont see whats misleading.

You booked a triple room. Discount doesnt apply to triple rooms.

Of course if they told you one price at booking, then charged you another price - that would be misleading. But from what you've said this is just a case of the discount not applying to the room type that was booked.

unholyangel

~Beanie~ wrote: »

No not misleading, seems pretty clear to me, triple rooms are not included in the offer.

Do they charge per room or per person? If per room, what would happen if say an adult and 4 year old stayed in a double room? Surely you would still pay £146, same as if a 6 year old was staying. How do they give you the 'free' bit?

I think what OP means is that if it was just the two of them, they'd be given a double, room rate would be £196 but they wouldve got a discount of £50 making it £146.

They were able to book a triple room at no extra cost because of the free stays for under 5's. But because it was a triple room and not a double, they didnt get the discount so had to pay the full £196.

swecri

unholyangel wrote: »

I think what OP means is that if it was just the two of them, they'd be given a double, room rate would be £196 but they wouldve got a discount of £50 making it £146.

They were able to book a triple room at no extra cost because of the free stays for under 5's. But because it was a triple room and not a double, they didnt get the discount so had to pay the full £196.

This is my point, how does an under 5 go free then???

unholyangel

swecri wrote: »

This is my point, how does an under 5 go free then???

I'm assuming if you booked a triple room for 3 adults you would've paid more as you would have been paying for the triple room? In other words, that the triple room you received was at the normal price for double rooms.

If so, thats how kids stay free.

swecri

unholyangel wrote: »

I'm assuming if you booked a triple room for 3 adults you would've paid more as you would have been paying for the triple room?

If so, thats how kids stay free.

No, the room would still be £196, I asked this question. They charge per room I think, so why claim under 5's go free?! How are they free?!

notanewuser

I'd have pushed this, but if they refused to budge I'd have stuck with a double and coslept/taken a readybed.

unholyangel

swecri wrote: »

No, the room would still be £196, I asked this question. They charge per room I think, so why claim under 5's go free?! How are they free?!

If thats true, its the first hotel I've ever came across who charge the same rate for double/twin rooms as they do triple rooms.

Which hotel was it?

visidigi

What am I missing?

£50 discount only applies to single and double rooms.

All rooms are the same rate at £196.

You want a Triple room, so there is no discount, the price of a triple room is £196.

You were charged £196. They haven't charged you for bringing a 4 year old. They have charged you for having a room capable of sleeping three people. You are choosing to put a 4 year old in that third berth, that's your choice, not the hotels.

The price for a double with a single parent and 4 year old would be £146 as this room qualifies for a discount...right?

Or did I miss something?