Why are some call centre staff so blooming rude?

missprice

zagfles wrote: »

Do a 5x5 bingo card with various challenges on it, below is one we did
Snipped for brevity

Fab stuff,thanks for sharing.

A colleague did something faintly similar but with job interviews. As in she was interviewing other people to join the company. She would try to get odd words/phrases in like 'Yorkshire pudding, contraceptives choices, her dog soiling inside the house or the husbands sandwiches for the day'

Flossie.

I feel for people in this job, it has got to be a thankless job!

But still, people should be able to live in their own home, free of being bothered and hounded and harassed by cold calling, and debt collectors chasing someone who is no longer on that number.

And to not believe you're not the person they want is just rude.

We had this problem with someone who had our 'new' phone number before we had it. They had got rid of their number, seemingly to get rid of debt collectors, and the debt collectors would NOT believe that the number has been re-assigned to someone else.

They claimed they had spoke to this woman just 3 weeks ago, and that she had given them this number! When I checked with VIRGIN, it turned out that someone had only had the number 8 weeks earlier! So they left it just 8 weeks and then re-issued the number! Even so, the woman was still giving her old number (our new number,) out to these people.

No matter HOW many times I told them to stop ringing (6 or 7 different debt collectors,) they refused to believe that 'Miss Perry' was no longer at this number.

It got so exasperating, that this one time, (after the 50th time we had told them she was not on this number,) my husband answered, and they said 'is Miss Perry there? It's XXX debt collection agency' (again!) And he said 'no sorry, she's dead.' Silence on the end of the phone, and then the man said 'who is dealing with her finances?'

You couldn't make it up. He had heard the woman was dead, and all he was interested in was how they could get hold of the money she owed.

I would love to be a fly on the wall, when she ever contacted them again, and someone said 'we were told you were dead.'

We got rid of the number after 6 months. It was out of service for just 4 weeks! (We kept checking it.) Then we checked it after about 4 months and it was out of service again! So seemingly, the people after US, must have had a lot of hassle too!

zagfles

Flossie. wrote: »

We had this problem with someone who had our 'new' phone number before we had it. They had got rid of their number, seemingly to get rid of debt collectors, and the debt collectors would NOT believe that the number has been re-assigned to someone else.

This is how to deal with debt collectors :rotfl:https://forums.moneysavingexpert.com/discussion/741653

rollingmoon

st999 wrote: »

They are useless against calls from abroad and calls from so called lifestyle researchers.


Think about it, how can TPS stop anyone from calling you?

Indeed. I work from home and was being driven mad by this type of phone call. At the height of the problem I was receiving 12-20 per day.

My solution was one of those call blocker boxes - the best £23 I've ever spent. The odd one that does get through using a fake number can be blocked using the ban button. I can't recommend these devices enough :cool: