Why are some call centre staff so blooming rude?

meer53

IMO people who call companies who have call centres are just as rude. I don't work in a call centre but i do speak to people on the phone all day as part of my job. I frequently have to give them advice which they don't like.

The way some people speak to me and my colleagues is appalling. They seem to think that we are there to be abused and patronised. It works both ways.

missprice

zagfles wrote: »

to a full blown cold caller bingo game!

Am trying and failing to imagine the bingo game! More details please.:D

I use the ansaphone thing as a screener, dead funny when you get a caller that didn't hear the message and they say " hello.......hello......hello" in ever more desolate voice.

st999

Barny1979 wrote: »

Sign up to the Telephone Preference Service http://www.tpsonline.org.uk/tps/index.html

They are useless against calls from abroad and calls from so called lifestyle researchers.


Think about it, how can TPS stop anyone from calling you?

Spidernick

starrystarry wrote: »

I'm sure there's the odd rude call centre worker out there, but they're outnumbered about a thousand to one by the unimaginably rude customers they often have to talk to.

But we are not 'customers' that's the whole point. This is unwelcome spam calls I think most of us are talking about here. I've tried being polite to these people, but it's pointless. I am registered with the TPS and, as someone has said, it doesn't work with calls from overseas. Why should I make an effort to be polite to these people who are continually disturbing my day?

st999

Why should I make an effort to be polite to these people who are continually disturbing my day?

Then tell them to !!!! off and hang up or do what most retired people do, wind them up and see how long you can keep them on the phone.

My record is 1 and half hours and 6 callbacks over 5 days for your computer is calling windows, scammers.

Barny1979

st999 wrote: »

They are useless against calls from abroad and calls from so called lifestyle researchers.


Think about it, how can TPS stop anyone from calling you?

They can't stop them, but your number is removed and if you mention you are registered with them to the caller, they can't get off the phone quick enough as they will be fined.

pmduk

Barny1979 wrote: »

They can't stop them, but your number is removed and if you mention you are registered with them to the caller, they can't get off the phone quick enough as they will be fined.

Sadly the TPS acknowledges that Market Research calls are permitted to TPS registered numbers.

MothballsWallet

Hedgehog99 wrote: »

Next time, tell him she's just [insert suitable excuse*] & you'll go and get her, then leave him hanging on for a-g-e-s. It'll waste his time because he can't move on to the next victim as soon as if you hang up straight away & it'll take him a little while to realise.

*
Baking bread & washing her hands to come to the phone
Down the garden
Washing her hair
Bathing the dog

You forgot one idea:

She's just standing behind you with a restraining order

:rotfl:

zagfles

missprice wrote: »

Am trying and failing to imagine the bingo game! More details please.:D

Do a 5x5 bingo card with various challenges on it, below is one we did (not sure how this will come out), you can play with friends/family/colleagues, eg put £1 each into a pot, first to a line wins a fiver, first to a full house wins the rest! Obviously honesty is required...

I'd suggest you don't count the "your computer is reporting errors" type calls, they are far too easy. Foreign ones in general are far easier, it just goes over their head when you start saying stuff like "sorry - bit tired at the moment - it's been a hard day's night and I've been working like a dog, I'll just get my wife, I'm sure between us we can work it out, Hey Jude..."


Keep them on the phone for 5 mins
Get them to say the word “kaleidoscope” (without saying it yourself)
Make them laugh
Get them to tell you what they had for breakfast
Convince them your name is “Robert Sole”, “Isaac Hunt” or “Helen Highwater”
Get them to repeat themselves 3 times
Keep them on the phone for 10 mins
They swear at you
Get 3 Beatles song titles into the conversation
Alternate between agreeing and disagreeing with them at least 3 times
Find out what colour socks they have on
Get them to repeat themselves 5 times
Keep them on the phone for 20 mins
If they ask “how are you” tell them about 5 medical conditions without them ending the call
Get 3 makes of car into the conversation
Say “wow” at least 5 times
Get them into a conversation about something irrelevant for at least 3 mins (eg Coronation Street, who’s going to win the World Cup etc).
Keep them on the phone through 2 1-min interruptions (eg someone at door, mobile ringing, pan boiling over etc).
Get them to give you their opinion on a dilemma (eg friend wants to borrow a tenner but he’s rubbish with money should I lend it him)
They accuse you of wasting their time
Interrupt them at least 3 times
Convince them there’s a phone line fault by going silent for a couple of seconds eg “Yes I had an accident [2 sec silence] ago, some idiot ran into the back [5 sec silence] sore neck for a while but it’s ok now”
Keep them on the phone through 1 2-min interruption
Finish their sentence for them at least twice
Bark, and convince them it’s really your dog.

st999

but your number is removed

From where?