SportsDirect and the (English) Law

Takeaway_Addict

OP why are you being so difficult?

Halifax_sux

visidigi wrote: »

Did you state they were way too small and therefore faulty when you requested the return on email?

Yes.

<quote=my email>
Unfortunately the Gelert Walking Shoes
are too small, although they do claim to be size 9.
Is it possible for me to exchange this item at your local store
so that i can try a larger replacement size, rather than simply
return them, please?
</quote>

SD replied:
<quote=SD email>
Yes you can return your online purchase to a local store as long as it is in a resalable condition, the store will offer and exchange or a gift card to the value of the item. You will need to take along with your a copy of your invoice.
Please note if you choose to accept a gift card in store it can only be redeemable in stores and NOT online
</quote>

Halifax_sux

wealdroam wrote: »

If you are quoting from that 'out-law' link, then bear in mind that it was written about the Distance Selling Regulations... which as you know have been superseded.

Thanks m8.
I just wish i had known that before i cancelled ...

browneyedbazzi

So they'll do what you asked - what's the problem?

Halifax_sux

bris wrote: »

So you want them to refund you even though you refuse to send them back? What planet are you living on.

Even with the old DSR no retailer was mad enough to refund without first getting the goods back.

Now however you have failed to get the goods back to them on time, they are right you are wrong and tbh with your attitude you got what you deserved.

I am living on a planet where my son worked for a certain online reseller where he handled all the returns, amongst his duties. He told me how they had been "forced" (his word) to give refunds before receiving the returned goods. The owner of the online store told him that was the law.
So, clearly, some online resellers are mad enough!

Yes, i am wrong. I looked at the wrong regulations.

Thank you for your help, kindness, consideration and the time you have taken to abuse me.

Captaincodpiece

Halifax_sux wrote: »

Yes.

<quote=my email>
Unfortunately the Gelert Walking Shoes
are too small, although they do claim to be size 9.
Is it possible for me to exchange this item at your local store
so that i can try a larger replacement size, rather than simply
return them, please?
</quote>

SD replied:
<quote=SD email>
Yes you can return your online purchase to a local store as long as it is in a resalable condition, the store will offer and exchange or a gift card to the value of the item. You will need to take along with your a copy of your invoice.
Please note if you choose to accept a gift card in store it can only be redeemable in stores and NOT online
</quote>

So why didn't you just take them in for an exchange to a size that fits?

Captaincodpiece

Halifax_sux wrote: »

I am living on a planet where my son worked for a certain online reseller where he handled all the returns, amongst his duties. He told me how they had been "forced" (his word) to give refunds before receiving the returned goods. The owner of the online store told him that was the law.
So, clearly, some online resellers are mad enough!

Yes, i am wrong. I looked at the wrong regulations.

Thank you for your help, kindness, consideration and the time you have taken to abuse me.

Why didn't you just ask his advice then?

He would have told you exactly what you wanted to hear. :rotfl:

Halifax_sux

Captaincodpiece wrote: »

Quite right, I mean what tool posts a link stating you are required to restore the goods to the seller and refuses to do so?

Try reading it again.
It says "if" i return the goods.

Plus:
"The consumer is under no obligation to deliver the goods to the supplier except at the consumer's own premises and in pursuance of a written request by the supplier".

Plus:
"If the supplier fails to request the return of the goods within 21 days "

And, best of all:
"Note that failure by a consumer to return goods will not permit the supplier to delay in making a refund"

Just a pity i was looking at a law which had been superceded.

Halifax_sux

visidigi wrote: »

There is a VERY distinct difference between too small and way too small.

I of course know shoe size varies, but the use of way too makes the issue much more obvious and unlikely just to be down to brand variance.

To wear these trainers I would need to have about half an inch cut off the full length of my foot plus a little more than that taken off my toes.

1) Is that good enough to qualify for "way"?

2) Is it reasonable for you to expect me to do this?

Captaincodpiece

Halifax_sux wrote: »

Try reading it again.
It says "if" i return the goods.

Plus:
"The consumer is under no obligation to deliver the goods to the supplier except at the consumer's own premises and in pursuance of a written request by the supplier".

Plus:
"If the supplier fails to request the return of the goods within 21 days "

And, best of all:
"Note that failure by a consumer to return goods will not permit the supplier to delay in making a refund"

Just a pity i was looking at a law which had been superceded.

You abviously have some issues that we can't help you with but as far as the shoes go. Stick them on eBay and try to get some of your money back.