SportsDirect and the (English) Law

Halifax_sux

wealdroam wrote: »

I can't see any of your quotes in that article.
.

http://www.out-law.com/page-430#Return

under:
Return of goods by consumer after cancellation

Halifax_sux

visidigi wrote: »

Sorry, you're wrong. You changed your mind about the purchase, SD are clear you have to pay to return. You need to return within the 28 days period they outline (this is not an unfair term) - now that you haven't you now have a £38 pair of shoes you don't want and SD are under no obligation to do anything in the current situation.

I didn't change my mind.
They are way too small (although they say the right size)

wealdroam

Halifax_sux wrote: »

http://www.out-law.com/page-430#Return

under:
Return of goods by consumer after cancellation

Ignore all that. It's out of date information.

Nevertheless, this quote from the same section of that document is quite clear:

Return of goods by consumer after cancellation

If the consumer has received the goods before cancelling the contract, the consumer will be under a duty to restore those goods to the supplier and, in the meantime, to keep them and take reasonable care of them.

visidigi

Halifax_sux wrote: »

I didn't change my mind.
They are way too small (although they say the right size)

Did you state they were way too small and therefore faulty when you requested the return on email?

In any case, your delay on returning could now very much stop you being able to seek resolution.

bris

So you want them to refund you even though you refuse to send them back? What planet are you living on.


Even with the old DSR no retailer was mad enough to refund without first getting the goods back.


Now however you have failed to get the goods back to them on time, they are right you are wrong and tbh with your attitude you got what you deserved.

Captaincodpiece

bris wrote: »

So you want them to refund you even though you refuse to send them back? What planet are you living on.


Even with the old DSR no retailer was mad enough to refund without first getting the goods back.


Now however you have failed to get the goods back to them on time, they are right you are wrong and tbh with your attitude you got what you deserved.

Quite right, I mean what tool posts a link stating you are required to restore the goods to the seller and refuses to do so?

daytona0

Are you Mike Ashley in disguise? :rotfl:

vuvuzela

visidigi wrote: »

Did you state they were way too small and therefore faulty when you requested the return on email?

In any case, your delay on returning could now very much stop you being able to seek resolution.

Trainers vary in size between manufacturers even though they state the same size on them. This most certainly doesn't make this particular pair faulty in any manner.

visidigi

vuvuzela wrote: »

Trainers vary in size between manufacturers even though they state the same size on them. This most certainly doesn't make this particular pair faulty in any manner.

There is a VERY distinct difference between too small and way too small.

I of course know shoe size varies, but the use of way too makes the issue much more obvious and unlikely just to be down to brand variance.

LilElvis

visidigi wrote: »

There is a VERY distinct difference between too small and way too small.

I of course know shoe size varies, but the use of way too makes the issue much more obvious and unlikely just to be down to brand variance.

Many sports brands give multiple sizes - UK, US, continental and they don't necessarily correlate.

I bought my daughter some Donnay trainers from Sports Direct on Tuesday. She had her feet measured at Clarks on Monday and she is between a size 7 and 7 1/2 infant. As the trainers only came in 'full' sizes she should have needed a size 8. Way too large. Size 7 was only marginally better. In the end I purchased a pair marked as UK 6, US 7, Euro 23 which still has the recommended amount of room for growth. The only way I could get her feet into her old Euro size 23 Kickers shoes would be by cutting her toes off! The sizing in my own adult trainers also bears no relation to the size I purchase in conventional footwear.