G24 ignored my appeal

Iota

Hello there!

I am posting for some guidance on what I should do for my case. I have been using this forum to date for my case using advice that has been shared, however I am now at a point where I am not sure what to do, so here goes my story...

I received a CPCN from G24 by post on the 18 August 2014 for an alleged overstay parking contravention on the 29 July 2014. I made my appeal using their online system on the 30 August, and received no correspondence from them of any kind until I received a Final Notice dated 13 October 2014. I then wrote back by post on the 18 October 2014 to let them know I had already appealed and for them to check their records and issue a Popla code for me using HuddsMoose's template posted 25-03-2014, 8:57 AM, that I found through the Newbies post . Unfortunately they wrote back with no acknowledgement of my letter or response to what I had wrote to them about, and instead presented me with the same two options as they had in their previous letter - pay up or debt recovery. I have called them to see if I can ask them to check their records, but it's an automated system that answers the phone only to take card payments. :mad:

What are my options left now? I have not confirmed who the driver was, so should I try the 'reset the clock' route?

Many thanks in advance for your help!

Iota

Nodding_Donkey

Complain to the dvla and BPA Ltd like it says in the newbies thread.

And never, ever ring them.

The_Slithy_Tove

G24 are now in the IPC. While all charges from before their switch should still be handled by the BPA's appeals system, i.e. POPLA, the BPA themselves are likely to not care less about a complaint regarding an ex-member.

Write to G24 one more time, including copies of all correspondence to show the timeline, and tell them that if they continue to fail in following the correct process, you will bring such behaviour to the attention of any court should they be dumb enough to issue proceedings, and you will be claiming all your expenses from them when you prevail. Then just ignore everything from then on (except, of course, real court papers).

Guys_Dad

The_Slithy_Tove wrote: »

G24 are now in the IPC. While all charges from before their switch should still be handled by the BPA's appeals system, i.e. POPLA, the BPA themselves are likely to not care less about a complaint regarding an ex-member.

Write to G24 one more time, including copies of all correspondence to show the timeline, and tell them that if they continue to fail in following the correct process, you will bring such behaviour to the attention of any court should they be dumb enough to issue proceedings, and you will be claiming all your expenses from them when you prevail. Then just ignore everything from then on (except, of course, real court papers).

But be sure to keep all correspondence you receive !

Coupon-mad

The BPA can insist that a member which has left, issues a belated POPLA code. I've helped someone get POPLA codes out of (anther firm which jumped ship) District Enforcement, and we beat the !!!!!!s.

Iota

Nodding_Donkey wrote: »

Complain to the dvla and BPA Ltd like it says in the newbies thread.

And never, ever ring them.

Thank you for your response.

By 'them' are you referring to G24?

Iota

Iota

The_Slithy_Tove wrote: »

G24 are now in the IPC. While all charges from before their switch should still be handled by the BPA's appeals system, i.e. POPLA, the BPA themselves are likely to not care less about a complaint regarding an ex-member.

Write to G24 one more time, including copies of all correspondence to show the timeline, and tell them that if they continue to fail in following the correct process, you will bring such behaviour to the attention of any court should they be dumb enough to issue proceedings, and you will be claiming all your expenses from them when you prevail. Then just ignore everything from then on (except, of course, real court papers).

Hi Slithy Tove,

Thank you for your reply!

I'm not sure what the IPC stands for though, would it be the Independent Parking Committee?

When/If the Court Papers are sent through, what do they say exactly, will it be a Court order to pay up or a request to attend my own hearing?

Thanks

Iota

Iota

Guys_Dad wrote: »

But be sure to keep all correspondence you receive !

Guys Dad,

Point noted

Thank you

Iota

Coupon-mad wrote: »

The BPA can insist that a member which has left, issues a belated POPLA code. I've helped someone get POPLA codes out of (anther firm which jumped ship) District Enforcement, and we beat the !!!!!!s.

Coupon-mad

Thank you for your guidance here.

I had called and then written to the BPA yesterday with all the details. I've been told by them to expect a response from them early next week.

Iota

Thanks to everyone replying so quickly to my plea for help. I'll keep you all updated. for now my actions are:

- write to G24 again
- write to the DVLA using the Newbies Thread

Cheers

Iota

Iota

Hi there.

Had a moment to write up the letters to G24, DVLA and Homebase, I have already sent the letter to BPA off on Friday. But I am not sure if I have written anything that I shouldn't have or have missed out something that should have been included, so I will post the letters here now before sending them (intending to send all letters out tomorrow) and I would be grateful if anyone here could kindly check to see if I am on the right track.

Letter to G24 (as advised by Slithy Tove)

G24 Ltd
PO Box 3320
Gerrards Cross
Bucks SL9 8WT


Response to Letter Issued on 23 October and Final Notice issued 13 October 2014

Dear Sir/Madam

I am writing to bring to your attention that I have still not received a full response to my letters to date or a response to my initial appeal. It is unacceptable that an appeal can be ‘lost in the system’ or worse still ignored by G24 so I am asking again for G24 to demonstrate some diligence in their work and either find my initial appeal which I made on your online appeal platform, to promptly issue me a POPLA code or cancel my CPCN.
May I point out to you that I have already issued letters of complaint regarding your atrocious customer conduct and failure to fulfil your own professional duty, to your client Homebase,and to the DVLA and the British Parking Association. If necessary I will take this to the court, and expose each of your failures to fully respond to my appeal and letters and failure to provide me my right to an appeal at POPLA and will claim full expenses for this whole procedure. You give no choice to unsuspecting customers to either fall victim to your money hungry Parking Management Company or to have your failures to fulfil your professional duties towards your client’s customers exposed in Court.
I remind you for the last time, that I have already appealed, that this appeal has been ignored and instead of receiving a Final Notice, I should be receiving from yourselves a POPLA Code or to have this CPCN cancelled. I also remind you again that you have not responded to any of my letters but simply issued standard procedural letters which are completely inappropriate. Should you continue to act in this way or issue any further threats to pay or have debt recovery services sent to my address, I will consider this as harassment for which I will be claiming damages from you in due course.
I attach again for your information, copies of my appeal and all previous letters which I have sent you to date.


Letter to DVLA (as advised by Nodding Donkey)

Customer Complaint Resolution Team
D16W
DVLA
Swansea
SA6 7JL
email - ccrt@dvla.gsi.gov.uk


Letter of Complaint regarding breach of KADOE contract by Private Parking Company G24

Dear Customer Complaint Resolution Team

I am writing to bring your attention to and to make a formal complaint about failure of the company G24 to fulfil the KADOE contract.
I had received a Contractual Parking Charge Notice issued on the 18 August 2014 from G24 for an alleged parking contravention on the 29 July 2014. I made my appeal using their online system on the 30 August, and received no correspondence from them of any kind until I received a Final Notice dated 13 October 2014. I then wrote back in writing to them on the 18 October 2014 to let them know I had already appealed and for them to check their records and issue a Popla code for me. Unfortunately they wrote back with no acknowledgement of my letter or response to what I had wrote to them about, and instead presented me with the same two options as they had in their previous letter which was to pay their fee or wait for them to recover the monies allegedly owed to them via their debt recovery procedures.
I would like to point out that failure to follow the Office of Fair Traiding debt collection guidance is a breach of the KADOE contract and also any breach of the Code of Practice G24 is signed up to, breaches the KADOE contract.
May I also point out that requesting keeper details for something other than pursuing parking charges is a breach of the KADOE contract, and a breach of the data protection act for using data for a purpose other than that for which it was obtained and any breach of the British Parking Association AOS CoP is a breach of the KADOE contract.
This matter has been escalated to the CCR team because I have no confidence in the data release team to take such a complaint seriously as it is in the public domain that the DVLA have dismissed these issues far too many times recently without so much as even supplying a copy of the DVLA complaints procedure leaflet.
I must make you aware that if my complaint is not resolved properly my intention would be to involve my MP and refer the issue to the Parliamentary and Health Service Ombudsman

I thank you in advance for your time and look forward to your prompt response in this matter.