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Leaving BT Broadband out of contract
jomo1962
Posts: 40 Forumite
Hii'm out of contract with BT and am moving to virgin media on 31 Oct. I've received a 'don't go' type letter from them, saying there will be a £30 'stopping broadband' fee. Has anyone had any success challenging this?
0
Comments
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That £30 is the broadband cessation charge (it's published in their T&Cs).
I'm assuming you are moving from standard broadband (ADSL) to cable, so BT will be completely stopping the supply as you are moving onto a complete different technology.
Did you use a MAC code to move to Virgin Media?0 -
You can't use a MAC to move to cable and that is all VM will provide to new customers now. There is no way out of the £30.0
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kwikbreaks wrote: »You can't use a MAC to move to cable and that is all VM will provide to new customers now. There is no way out of the £30.
Unless: "You are ceasing service due to bereavement or severe illness."0
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