Admiral took money from my account

dunstonh

No point going on about it. You are wrong. End of story.

nobbysn*ts

dunstonh wrote: »

No point going on about it. You are wrong. End of story.

No point at all.
The facts are here.
You still post about what you would like the facts to have been.
The insurer can never be wrong, it's always the rest of the world.
Your story is indeed a story.

Tulkinghorn

Bantex wrote: »

Have you missed the bit where OP reread the letter and it did say the policy would auto renew unless cancelled?

Actually, it wasn't a letter - how Admiral in 2013 (and previous years) communicated with me - but halfway down an e-mail that was captured by my junk folder. Everything was done to make sure I missed the move to auto renewal.

Quentin

Tulkinghorn wrote: »

Actually, it wasn't a letter - how Admiral in 2013 (and previous years) communicated with me - but halfway down an e-mail that was captured by my junk folder. Everything was done to make sure I missed the move to auto renewal.

This looks more grounds for a complaint (them changing their means of communication of changes to the policy without properly informing you - how did they even know you were still using that email address??)

Tulkinghorn

I thought I would post an update. Admiral did refund me in full after I wrote in and copied the letter to compliance. At first, they refunded me only a quarter of the cost of the premium but after the case was reviewed (I guess by compliance), they then decided to refund me the balance outstanding. They say they don't think they acted inappropriately but want to bring the matter to a close. While I don't agree, I am relieved to have my money back but wished I hadn't had to have expended so much energy doing so.

Thank you to the many posters on here who provided helpful suggestions, very much appreciated.