Plusnet broadband top pick, we want your feedback

JimU

jagdish1 wrote: »

Can anybody please advise if there are charges for moving from Plusnet.

There will be charges if you're still in your initial contract period.

Have you tried logging-in to the PlusNet website 'Member Centre' and raising a question there? I did this and although it took several hours I did get a response, it might save you having to wait on-hold for a long time.

Once I'd managed to contact someone my issue was resolved very quickly, so apart from the long 'on-hold' time I'm happy with my recent move to PlusNet.

quoit

I've recently switched from BT to Plusnet.

Switch took place exactly 14 days after I placed the order online which was Monday around 6am.

Plusnet router arrived in the post 4 days earlier.

All gone smooth so far. Broadband and phone up and running without any issues.

Haven't received email about £75 cashback and how to apply for it yet though.

alanq

Dugarry wrote: »

I have been contacted by Plusnet stating that i owe them for the rest of the years contract. The breakdown for this, 310 days left on the contract equating to approx £88. Is this right??. Can they do this?

The early cancellation charges are listed here.
www.plus.net/info2/legal/price_guide.html

Unless you can successfully argue that Plusnet failed to keep to its part of the contract with you, you have to keep to the terms that you agreed to when signing up.

nicnog

I just finally managed to downgrade my (rolled over and ancient) BT package today from £30-ish a month to £13.85, it took forever but I felt quite pleased with all my effort, then too late remembered to check this site for better deals. Jumped at this plusnet deal but chatting with the very nice, efficient real human being on their easily available freephone number (on another planet from BT!!) I realised I can't do it - because I have already paid BT upfront for my line rental until next year! When I contacted BT I was told I could not get a refund if I wanted to switch. So I now have to wait until my line rental contract ends in December (although BT were happy enough to change my broadband package from today...)
So :mad: to BT, but :Tto plusnet for their customer service!

buglawton

Plusnets sales and retention lines are indeed easy to reach. Should you have any kind of tech issue however, expect to be on the line for 30 mins before even speaking to a human. Since your issue will likely involve the local loop, Plusnet themselves will then be at the mercy of BT owned Openreach. As they say, "good luck with that".

veganpanda

I would never go back to using the disgusting company Plusnet!
I rent as a private tenant and told Plusnet this before signing up well over over a month before I needed both broadband and a landline, was told it was ok, they told me it would be up and running for my moving in date (one year's tenancy). When in I noticed they hadn't sent my router so phoned them from my mobile and was told as they're so busy it would probably be three weeks before I'm 100% up and running!

Cut a long story short, when my one year's tenancy was coming to an end in a month I phoned Plusnet to tell them to cease my services for my move out date, instead of saying "of course" was told they would charge me £91.00 for "leaving before a year", I told them it was their fault for taking so long getting my services up and running, ended with them threatening me if I did not pay the £91 so I angrily had to pay!!

veganpanda

JenniferK wrote: »

Plusnet is gaining a lousy reputation for customer service. One only has to look at their own support forum or some site like trustpilot. Someone should report them to Advertising Standards for false advertising.

I'm not surprised, I get so angry each time I see Plusnet's advertising, I'm more annoyed that MSE are helping them suck even more people in!!

TheGraduate

Overall switch from TalkTalk represented marvellous value for money - taking into consideration the £50 cashback that was promised...
Switched in January. Completed the cashback form as advised. Have chased the money FOUR times, still nothing - each time I'm given a revised date by which the cheque will appear. 13th April is the latest, previous was 25th March. Apparently this money comes from a 3rd party over whom PlusNet have no control...worrying...

Made a one minute local call to a landline - cost = 26p - beware..:(

glennstar

Has anyone made the connection between low cost, cash back, M&S vouchers, etc, etc and crappy service?

To run a business with reliable products and good service costs a lot of money... which is ultimately passed on to customers. If you are benefitting from deals being offered by companies making a land grab then you should understand there are going to be associated costs.

I have been with PlusNet (previously force9) as a dial up provider, ISDN provider and an ADSL provider spanning multiple property moves for almost 20 years without particular issue. That said, I'm technically competent, provide my own router (A Draytek - not the rubbish they provide) and know how to read the data produced by http://speedtest.btwholesale.com/.

I'm not trying to sound like a smart alec but it really does do to try and help yourself where possible;

1. Choose a provider and pay a fair price for the service,
2. Understand what issues are within the power of your provider and which ones are beyond their control (is it BT, OpenReach or your provider that is at fault) and then try and guide your support person accordingly (after all they are humans too),
3. Don't use the bundled services such as email, voip, etc. Why do you think a consumer broadband provider is capable of providing complex products such as these on top of the business of providing your broadband connection? You wouldn't ask the company that manufactures ambulances to perform a bit of brain surgery, would you?
4. Stop constantly switching providers. The very act of changing from one provider to another muddies the waters and causes issues.

Sorry for what is now sounding like a rant.
I have no affiliation with PlusNet, ambulance manufacturers or the broadband industry.

fifthofwhisky

I signed up for the deal on MSE, paid line rental up front. Expecting unlimited broadband free for 12 months. I received an e-mail from PlusNet advising they will be charging £9.99 to my account. Would there be an adjustment in the online bill to reflect the deal or is there a problem with billing?


The deal was on this page

http://www.moneysavingexpert.com/tips/16-02-2016/#bband