Auto aid recovery bad experience

attila_

Broke down this morning and called them at 8am. Got a text from auto aid that local company would be there at 9am. At 9:30am I call auto aid back to see what was going on - no sign of recovery vehicle.

They tell me that local company couldn't find me tried calling but had to go to another job. Auto aid at no point tried to call me or leave voicemail.

We had to reschedule a new recovery vehicle. I asked for the local company's contact details - spoke to them directly and they knew exactly where I was. Just the idiot call girl could not relay this information.

Terrible service, pathetic way of dealing with the information handed to them and poor customer interface.

Genuinely will be going back to AA or similar when I get my refund...

tykesi

Good luck with that, AA took three hours to find me just outside the centre of Leeds on a major route out of the city and charged me over £80 per year for the privilege.

I'll stick with Autoaid who found me in the middle of the Scottish Highlands at 7pm on a Sunday evening.

Make sure you take those rose tinted specs off before signing up with AA again

colino

Sadly a lot of people still think the AA and RAC are cosy clubs for the good of their members, just waiting to leap in to action, or give a salute. While the patrols I've met are really good guys, the companies however are just part of an investment houses portfolio, just waiting to be sold again for the next attempt at value add.
For my private cars I'm with Autoaid, never had to call them out so can't comment on the service, it is just insurance after all. You wouldn't expect to know which joiner/glazier your house insurer is going to send in the event of a break-in would you? Too many people are dazzled by the AA/RAC liveried vehicles and still think they are the best.
Last time I has AA cover it was just past lunch-time on a Friday afternoon when I needed their help in Easterhouse Road in Glasgow, just off the M8. Took the patrol two and a half hours to attend, full of apologies as he was the only one available and had driven over from Edinburgh after finishing a job there!

cajef

Years ago before the days of mobiles my father who was in his eighties hit a boulder in the dark that someone had kindly thrown in the road and punctured a tyre, unable to change the wheel himself he called out the AA from a phone box as he was a member, two and a half hours later just before midnight he rang me to say they had not turned up despite another call to them and a promise that someone would be there in twenty minutes.

At nearly one in the morning I got to him and changed the wheel, a week later the AA had the cheek to sent him a bill because a patrol had finally turned up and he was no longer there.

Needless to say it was never paid and none of the major breakdown services has had my custom since.

DominicH

dab43 wrote: »

"two and a half hours later just before midnight he rang me to say they still had not turned up despite another call to them and a promise that someone would be there in twenty minutes.

At nearly one in the morning I got to him and changed the wheel"

Not very nice leaving your 80 year old dad alone and in the dark that long, would have gone myself sooner than that.!
:(

He got there in an hour, and besides you don't know how far he had to travel.

Rolandtheroadie

33 minutes it took the AA to get to me a couple of days ago. Checked the car over, told me the most likely fault (unfixable at roadside, since confirmed) and towed me home as it was only a couple of miles.

benjus

I haven't been with AutoAid for a few years (because I want Europe-wide cover) but last time I used them, they were happy for you to find a recovery company and organise the recovery yourself. Is that no longer the case?

mke3006

Just had my RAC Auto renewal through and it had gone up from £ 115 to £ 169.00 ! (Joint cover with a few extras).

So I went to the website and got quote of £ 139.99 from RAC and £ 127.90 from Green Flag. I called the RAC and a very nice chap who couldn't have been more helpful offered me the renewal at £ 125.00.

But I wish these companies would give their best deals to existing customers in the first place.

gilbert_and_sullivan

mke3006 wrote: »

But I wish these companies would give their best deals to existing customers in the first place.

That's the problem with many things in modern life where money is the only driving force, everything is based on sales and commission. rewarding loyalty not able to be comprehended by these people.

You only have to look at the shenanigens of the political parties, yet again attempting to bribe us with money borrowed in our names to buy our votes with, monkey see monkey do the world follows.

fred246

These investment houses pay a lot of money to buy the brands because they know the brands come with a lot of stupid customers who are willing to pay stupid prices because they think the letters AA or RAC mean something. These forums confirm that they are correct. Autoaid is £41 a year but people will come and say guess what I got the same £41 cover reduced from £169 to £125. £125 is far too much. Cars really are reliable. Most claims will be for less than £100. Even a recovery isn't that much.

SimonSays

The autoaid faithful jump to defend them making out every other breakdown service is evil.

Typical MSE