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Angry with Supanet

I am really angry with Supanet. My grandad gave them a month's notice that we were switching. They have charged him a big termination fee (which is equivalent to 2 1/2 months payment) despite the contract ending in November (which is when we are switching).

They have now sent him a message saying "welcome back" which I don't understand. Are they trying to renew the contract or something else?

Has anybody else had this? It is stressing me out and my grandad out which isn't good at all

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Check the account as it reads as you are paying the balance of the contract .
    Did he ask for a MAC code as that is only valid for thirty days .
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