Nightmare Student Housing Company

LeedsStudent13 · 16 October 2014 at 6:50PM

On the 1st July 2014, i moved my belongings into my new rented student home. upon entering the house it was apparent it had not been cleaned and there were many issues.
- All Carpets were filthy, we put a piece of paper on the floor applied slight pressure and it had gone grey and filthy
- Downstairs bedroom, carpet was unhygienic, i was supposed to be moving in from the second but couldn't due to the place not being ready for us and the fact there are growths in the carpet as well as mold, posing health risks as i suffer from serious lung conditions
- this was further heightened by dust around the place
- All rubbish from "Cleaners" has been left in front of the property and in garden, not in bins
- Kitchen was untidy and barely cleaned with several broken items, including drawers
- Sink was left in a poor condition
- Mattress in downstairs room has several broken springs again unsuitable as i have serious back and spine problems
- Utility room was disgusting, fridges unclean and smell - not been cleaned behind or around
- same for the dryers and washers
- The boiler room hadn't been touched and contained dirty underwear from prev tenants
- Upstairs bathrooms weren't at an acceptable standard of cleanliness
- Cleaners were seen cleaning the place with fairy liquid
-Dishwasher didn't work and still contained moldy utensils
All of this was after the "Cleaners" had been to the property. it was not until august that these jobs were completed. leaving all of July's rent wasted as we could not stay at the property. as well as this the "Cleaners" stole £500 worth of my possessions, with the housing company's insurance only willing to pay £180.
All this left me almost £800 out of pocket, and the housing company refuse to help.

Can anybody shed some light as to my rights and/ or what i can do to get some of my money back?

Sorry for the long read hope you can help..