Dodgy charge on Vodafone Bill

gabriel1980

Noticed that my phone bill was a little higher than normal last month and upon closer inspection found a £6 purchase for mobvids.net

Checked out the website and it was for !!!!!! videos. Now I definitely did not download any !!!!!! videos that's for sure!

Queried this with Vodafone who basically said that I had downloaded a !!!!!! video on the 20th August and if I had a problem with it to contact the company. Tried emailing them and it bounced back and the phone number just goes to answer phone and obviously no-one phoned me back.

Is there anything I can do about this? And, more worryingly, is this going to continue charging me for !!!!!! that I'm not downloading?!

grumbler

gabriel1980 wrote: »

Queried this with Vodafone who basically said that I had downloaded a !!!!!! video on the 20th August and if I had a problem with it to contact the company.

Fobbing their customers off is what Vodafone are best at. Hardly a surprise as they pocketed about 50% of the loot.

Ask them for any evidence. Downloading a video at least should have used a big amount of mobile data during a short time.

And, more worryingly, is this going to continue charging me for !!!!!! that I'm not downloading?!

Ask them to put a block on all premium content.

Vodafone

Hi gabriel1980,

If you'd like me to take a closer look at this, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK