Complaint against Apple Care

wealdroam

Bantex wrote: »

Why did you not take any back ups?

The OP has already answered that one... in the same way that everyone else does who hasn't got a good backup...

donzatello wrote: »

yes i know i should off had another back up, and that was my next job on my list with getting myself set up and running.

AJXX

I spent 2 weeks organising my itunes photos/music onto an external hardrive - once completed i asked if it was ok to get rid of my old computer- said yes. No Time machine back was adviced

The re-install of OS X would be onto the internal Macintosh HD, NOT your external drive? Therefore how could you possibly have lost this if it was on an external drive???

Surely you can't be suggesting that the rep ERASED both your internal drive and external drive? There is no way that would happen at all unless you incorrectly followed instructions. ERASE of the external drive would have nothing AT ALL to do with fixing the 'problem' with Safari.

Again if you're suggesting the REP did this, then why didn't you stop to question WHY you

A) Selected your external hard drive
Clicked a button saying erase
C) Clicked ERASE again
D) Agreed to continue at the prompt saying this will delete everything

CAB and every witness i have are shocked with how ive been treated

This is all just hearsay, based on what you're telling them. How can you possibly have a 'witness' to a telephone call? Unless they actually listened in at the time!

Nobody knows what happened on that phone call between you and Apple. For all we know you could have been totally unreasonable and demanding with the rep.

I constantly stated everytime i rang that i was technolgy dyslexic and expressed my inexperience with it all.

He first stated it was the website, but i know other people use the same website with a mac so i believed there was a fault.

So you admit to being 'technology dyslexic' and 'inexperienced', the rep CORRECTLY told you it was an issue with your website (what kind of website REQUIRES a POPUP these days anyway?) yet you argued with him anyway and because you argued and didn't accept his CORRECT resolution you ended up in this mess.

You called them for help. They told you what the problem was. You didn't accept that (despite being 'technology dyslexic'). Again though we didn't listen to the call.

We don't know what the rep did before the re-install. Maybe he checked all the network and proxy settings and didn't find anything (which he wouldn't since the website itself is at fault) but OP was still in his ear insisting it was a safari issue - therefore he did the only thing left which was to re-install Safari (i.e. the entire OS)

Something about this isn't right. No technical support rep would erase TWO hard drives in a row (especially an external HD that does not even have the OS on it).

The OP's rambling about compensation/having to go to the doctors with stress etc... All stinks of trying to extort money out of Apple as far as I'm concerned.

Anyway, unless we can actually listen to the call I'm not going to speculate any further.

JJG

donzatello wrote: »

loss off a 15 year old itune library and 10 year old photo collection.

Small point but iTunes was released 13 years ago.

Also you should be able to redownload all previous purchases from iTunes.

Handsome90

OP, if you genuinely believe it was Apple's mistake, you need to escalate your complaint. You could email the managing director of Apple UK. His email address is rogers.m@apple.com

Please do keep us updated

Handsome90

OP, if you genuinely believe it was Apple's mistake, you need to escalate your complaint. You could email the managing director of Apple UK. His email address is rogers.m@apple.com

Please do keep us updated

Gavin83

donzatello wrote: »

I want compensation for:

1) their mistake
2) loss of earnings,
3) stressed which affected my health,
4) time wasted
5) loss off a 15 year old itune library and 10 year old photo collection.

1) What do you mean their mistake? It's not quantifiable.
3) Don't be silly. Again not quantifiable.
5) Data protection is your responsibilty. Besides, again you can't place a value on this.

2 and 4 you could potentially sue for were Apple negligent. However I don't think they were. It wasn't an issue with your software or hardware, it was a config issue and arguably you shouldn't have even been ringing Apple for this. I'd also like to know how your valuing these loss of earnings.

My opinion is this would be laughed out of court and you'd end up spending a lot of money for nothing. Feel free to go ahead with it though.

Credit-Crunched

I think you are confusing apple care with apple's one 2 one service. This provides support and guidance on setting up and running a new computer

StrongWork

donzatello wrote: »

I constantly stated everytime i rang that i was technolgy dyslexic

:money:

Quoted for brilliance.

paddyrg

OP, be aware most network marketing/MLM/thinly veiled pyramid schemes will habitually overstate average earnings. Some will discount your costs (fuel, calls, samples, sign-up packs, social currency, time) and only play to the upside gross figures. Others will outright lie. Just please be sure not to overestimate your projected profits in the first weeks of operation - 'proper' retail businesses look in terms of months or even years to break even and build a business to a cash positive position. Big brands like Twitter still lose money hand over fist. Just a little context in case you damage your own case.