Network outage and breach of contract by network

delsus

Hello everyone, I just came for some advice about my network Three.

I am about 6 months into a 2 year contract with Three, however I have now been without a signal for a full week and I'm just getting the usual (there seems to be a problem, and we hope it will be fixed as soon as possible) from their social media team, so I have sent an email to them regarding this, and requesting some form of compensation, but they say to allow up to 5 working days for a reply.

What I really want to know, just to increase my ammunition when I do get a reply, I was wondering if I could request termination of my contract, without any fees under the grounds of a breach of contract, seeing as they should be providing a service, which they seem for now unable to provide. And how long would I generally have to be without a signal to request this?

Thanks for any help, and I hope I can get a reply asap.

pepdavies

Are you without a signal everywhere? They can't guarantee a signal nationwide.

delsus

pepdavies wrote: »

Are you without a signal everywhere? They can't guarantee a signal nationwide.

I'm without a signal in my entire town, somewhere I have had a signal for the past 3 years, with the occasional day of downtime. I know the issue is with Three and not my phone because it's affecting everyone.

19lottie82

They could be repairing / upgrading a mast. A week is not that long, and wouldn't, I imagine, warrant a realistic request for cancellation.

The signal in my local area vanished when I was half way through a contract with o2 and they told me that a mast was being upgraded, but it would be back to normal in 3 weeks time (after already being down for 3 weeks). It wasn't and after a couple of complaints in WRITING, they agreed to let me cancel the contract, penalty free, if I returned the handset, which I did.

So based on my experience, I'd advise you to find out WHY the signal has vanished and find out WHEN it will be fixed. If this isn't realistic or they don't stick to it, complain again by letter and appeal to their better nature.

JJ_Egan

delsus wrote: »

I'm without a signal in my entire town, somewhere I have had a signal for the past 3 years, with the occasional day of downtime. I know the issue is with Three and not my phone because it's affecting everyone.

The entire town with no signal is rather odd .

delsus

JJ_Egan wrote: »

The entire town with no signal is rather odd .

We are only a small town, so I think one mast covers the whole town, just called they will half my next bill, and they say it could be up to a further 7 days. So we will see what happens for now.

Frozen_up_north

When I used Three on PAYG with a 3G dongle, they credited me with £10 (which was my last 30 day/1GB top up) for loss of coverage in my village. The loss of coverage lasted about 3 or 4 days.

Talk nicely to them and they might credit you with a whole month, but it will probably be based on the "SIM only" cost, not the cost including handset.

When they fouled up a transfer from PAYG to contract, which left me without the phone working for two weeks, they credited me with a whole month, it was on SIM only.