OVO's 3%

teddysmum

I looked on their site, again and noticed that chat was available.


That person, agreed that both my quotes were way out and that my usage is in fact below average. She did a search and came up with £1016, which agrees with my own calculation, less £60 for using internet accounting and is asking IT to look at the quotation problem.


This lady is called Rebekka, so they have one good customer service person.

Hazzanet

GRM wrote: »

I like it. Nice to see something a bit different.

It may be refreshing and to some people's taste, but to me it reads something like a flyer from a dating site as opposed from a company in the serious business of providing me with my essential utilities. I'm surprised it got past the spam filter and it's just not my cup of tea.

I wonder what correspondence concerning a complaint would be like...?

"Dear Johnny Customer

You wrote to us to tell us it's all over. We upset you when the little man in our calculator slipped an extra zero in when calculating your direct debit. This sent you overdrawn, you didn't have a small wad of cash in the bank to tide you over, you cheeky monkey...."

System

I don't like First Direct's TV adverts but it hasn't stopped me banking with them for the last 15 years.

brewerdave

...and you think that OVO's approach is worse than that awful t*rd which EDF use on their TV ads???:rotfl:

jollyme

When looking for a utility supplier the primary criteria I would use in my selection process would rank price and customer service a long long way above how the website looks! Perhaps it's just me.(?)

JJ_Egan

Meter Readings Balance Usage
Statement .

All exactly as i want all easy to read and work out .