PC World won't refund on a faulty laptop

MarkWatson

No, they settled because the case against them was so unarguable that they knew that they would lose it - incurring big costs along the way as well as a judgement which they would find very inconvenient!

They avoided that judgement, which is why I will be shouting long and hard and often to make sure everyone knows about it!

LilElvis

Any particular reason you have chosen to post comments on this thread rather than update the one you started regarding this issue?

For anyone who's interested this is the original thread:

https://forums.moneysavingexpert.com/discussion/5227461

MarkWatson

Yes. This one comes up higher in the google rankings and I want to make sure everyone sees it who might be wanting to know their rights when claiming a refund for an online purchase from this bunch.

wealdroam

MarkWatson wrote: »

No, they settled because the case against them was so unarguable that they knew that they would lose it - incurring big costs along the way as well as a judgement which they would find very inconvenient!

They avoided that judgement, which is why I will be shouting long and hard and often to make sure everyone knows about it!

How can you possibly know the reason for their settlement?

I too don't know why they pandered to your whim, but my money is on the reasoning that LilElvis put forward.

MarkWatson

I know because the terms of the regulations are crystal clear and their initial reasons given for not issuing a refund clearly transgress them. When that was pointed out to them they would clearly be able to see they had nowhere to go.

I'm sure PC World won't be refunding every single customer who takes a claim against them irrespective of whether there is any validity behind the claim.

tomtontom

MarkWatson wrote: »

I know because the terms of the regulations are crystal clear and their reasons for not issuing a refund clearly transgress them.

I'm sure PC World won't be refunding every single customer who takes a claim against them irrespective of whether there is any validity behind the claim.

If it's less than the cost of defending the claim, they quite possibly will settle - it's good business sense to do so. The same with the banks and FOS complaints, it is generally more cost effective to pay low value complaints than incur the ombudsman fee.

MarkWatson

I'm sure everyone who spends a couple of hundred quid on an item from PC World/Currys will be pleased to know they can get a refund whatever the circumstances. They will however have read my complaint, they will have thought about the rights and wrongs and will inevitably have concluded that this one was one they had no chance of winning.

foxtrotoscar_2

MarkWatson wrote: »

...Anyone who buys anything online has a 14 days cooling off period, within which they can return a product and get a refund; that is the law...

Not true as there are exemptions.

wealdroam

MarkWatson wrote: »

I know because the terms of the regulations are crystal clear and their initial reasons given for not issuing a refund clearly transgress them. When that was pointed out to them they would clearly be able to see they had nowhere to go.

I'm sure PC World won't be refunding every single customer who takes a claim against them irrespective of whether there is any validity behind the claim.

More guesswork.

You may well know 'the terms of the regulations are crystal clear'.

You may well know 'their initial reasons given for not issuing a refund clearly transgress them'.

What you have no possible way of knowing is their reason for settling your claim.

You are guessing, and my guess is that you are wrong.

wealdroam

MarkWatson wrote: »

I'm sure everyone who spends a couple of hundred quid on an item from PC World/Currys will be pleased to know they can get a refund whatever the circumstances.

Unbelievable. Amazing.

Can I suggest that as a first step towards understanding your rights, you have a read of MSE's Consumer Rights guide?