Money Saving Expert is mis-selling too

keyser666

InsideInsurance wrote: »

Not only "prompt" but also simply pointing the finger at another company rather than taking on and owning the complaint.

but they cancelled their EE account because they didnt get them and went with sky, fail to see how they can help now

C_Mababejive

I dont see why cashback deals should be a lottery. I think that they are in fact legal contracts and should be enforced as such.

keyser666

C_Mababejive wrote: »

I dont see why cashback deals should be a lottery. I think that they are in fact legal contracts and should be enforced as such.

Totally agree, I have said time and time again what is to stop them from pocketing the full cashback fee and saying that it wasnt paid or they are still chasing it with the likes of TCB. You have no access to the affiliate and they companies will not deal with you direct on the matter either, all they need to do is pocket the money from one in ten or it to be massively profitable

leeroy2009

ive also said for along time that the cashback sites need bring under some kind of regulation, and a investigation launched to see exactly what goes on terms of "missing cashback" I use the sites, but do I trust them? - not one jot.

EE

uzor wrote: »

I'm similarly waiting for a £92 voucher from affiliate window for taking up the sky offer. They assert that it can take 3 month for the vouchers to be sent so they've got ubtill the 11 of december. I've emailed them directly to enquire as to the status of the voucher and whether the email can be resent should it have gone to spam and been discarded which is my concern. This could quite easily happen and be hard to find amongst the swathes of voucher offers already in my spam folder.

I used the contact email address from the original email they [EMAIL="sentskyvoucher@affiliatewindow.com"]sentskyvoucher@affiliatewindow.com[/EMAIL]

I've received an automated response which says they'll aim to respond within 3 days. Will update here when they do or in 3 days if they haven't

Hi uzor

Your query will now have gone in to the Affiliate Window ticketing system. And therefore as mentioned in the email you should have a response within 3 days.

Please do let me know if this does not happen, and I can pass your details on to the Sky voucher team.

Thanks
Jade

Rajeevg

Hi - I'm writing from the BBC Radio 4 You and Yours programme and we're currently investigating some of the problems consumers have had getting hold of their Amazon vouchers. If you have had issues please feel free to contact me at rajeev.gupta@bbc.co.uk. Many Thanks

Money-Saving-King

leeroy2009 wrote: »

ive also said for along time that the cashback sites need bring under some kind of regulation

Firstly who's going to pay for that to be done? Secondly a lot of issues will be user error for example the Topcashback thread recently on here with someone complaining they didn't get the refer a friend cash when none of this person friends actually used the referral link to sign up.

InsideInsurance

Money-Saving-King wrote: »

Firstly who's going to pay for that to be done?

Why not ask Quidco on the basis they state Authorised and regulated by the Financial Conduct Authority (FCA FRN 533105)

TopCashBack dont say it but they too are under oversight from the FCA though in their case they are an Appointed Representative rather than directly regulated.

Regulated entities pay fees to their regulator which is supposed to cover the cost of the regulator. Almost certainly however the FCA will only be interested in things relating to their financial services.

The issue with cashback sites is that people dont understand the relationship between the different parties and always ignore the advice that its not guaranteed/ should be seen as a bonus.

Obviously this is all academic in this situation as the OPs thread was nothing to do with cashback sites

youngjune

I also trusted MSE's Sky Broadband offer and feel I've been duped.
Had the broadband installed, received the M&S voucher from Sky but still not received anything from Affilate Window except for an email stating the terms. No changes to the terms so I expected I would get the £92 however well outside of the original 90 days and still no voucher or response from Affiliate Window.

No longer trust MSE deals!

domhardy

youngjune wrote: »

I also trusted MSE's Sky Broadband offer and feel I've been duped.
Had the broadband installed, received the M&S voucher from Sky but still not received anything from Affilate Window except for an email stating the terms. No changes to the terms so I expected I would get the £92 however well outside of the original 90 days and still no voucher or response from Affiliate Window.

No longer trust MSE deals!

I'm in the same position as you - I've received the £100 M&S voucher but not the £92 voucher from Affiliate Window. However, I don't understand why you're blaming MSE - they publish details of the deal in good faith. It's Affiliate Window who have not fulfilled it.

Have you taken this up with Affiliate Window? As the more of us that do, the better.