Top package fibre

shaneshaneshane

Hi Guys

Has anyone had any luck as a new or existing customer haggling with either sky, bt or plusnet for the top unlimited fibre broadband packages or are they fairly hardline with the costs?

Thanks in advance

shaneshaneshane

So nobody has had any dealings with the mentioned providers?

kwikbreaks

If you haggle you have to call in and order manually so you'd lose out on cashback deals.

I've not heard of people getting better deals as new customers than are on offer - I suppose you might blag a free install if they were charging for it but you'd still probably do better with cashback.

irishjohn

I have just spoken to BT as I am thinking of moving to plusnet when my annual rental becomes due early December.

I am on 40gb limit infinity option 1 with anytime call package and it due to rise to £26 per month in December plus rental - which I would pay for annually again.

They tried to entice me with the BT Vision, sport etc but I explained I have sufficient with Freeview - so we got to negotiating a price - they started on £21 which was £1 more than the Plusnet Unlimited Fibre 38Mb speed with anytime calls - I pointed this out and they tried to offer me unlimited but I dont really use enough so they ended up offering me my current Infinity Opt 1 38mb speed with anytime calls for £15.85 a month so I would say ring up and ask to connect to the Options team to discuss terminating your service to move elsewhere and see what they come up with.

I have not accepted this offer yet as I want to know if they intend to tie me down to another contract, and if so how long. 12 months I would accept but 18 months would take me out of sync with annual rental and tie me down for 2 years to BT and I also need to know what would happen to my charges next year when they put proces up again.

shaneshaneshane

kwikbreaks wrote: »

If you haggle you have to call in and order manually so you'd lose out on cashback deals.

I've not heard of people getting better deals as new customers than are on offer - I suppose you might blag a free install if they were charging for it but you'd still probably do better with cashback.

Valid points, completely forgot about quidco etc.

irishjohn wrote: »

I have just spoken to BT as I am thinking of moving to plusnet when my annual rental becomes due early December.

I am on 40gb limit infinity option 1 with anytime call package and it due to rise to £26 per month in December plus rental - which I would pay for annually again.

They tried to entice me with the BT Vision, sport etc but I explained I have sufficient with Freeview - so we got to negotiating a price - they started on £21 which was £1 more than the Plusnet Unlimited Fibre 38Mb speed with anytime calls - I pointed this out and they tried to offer me unlimited but I dont really use enough so they ended up offering me my current Infinity Opt 1 38mb speed with anytime calls for £15.85 a month so I would say ring up and ask to connect to the Options team to discuss terminating your service to move elsewhere and see what they come up with.

I have not accepted this offer yet as I want to know if they intend to tie me down to another contract, and if so how long. 12 months I would accept but 18 months would take me out of sync with annual rental and tie me down for 2 years to BT and I also need to know what would happen to my charges next year when they put proces up again.

Great information, good to know they ARE willing to budge on price as retention deals.

Sounds very similar to bargaining for the lastest iPhones .. usually providers are reluctant to offer too much, but will move a little bit.

Thanks guys.

kwikbreaks

All ISPs will haggle on retention or upgrades. For best deals you usually need to get past front end support to the proper retention team. As I said before few will haggle much on new customer offers.

Given the amount of cashback and half price periods that are often on offer it would frequently be better to move on. Certainly those deals need to be priced up before calling in to haggle with retentions.

shaneshaneshane

Of course, reasons I was asking as I have a home connection with sky on their ADSL unlimited that I want to upgrade to fibre unlimited in a month when the contract is up but sky fibre is silly expensive compared to BT/Plus nets offerings (even at full price).

Cheers

kwikbreaks

Best bet would be to plan on a change of provider once out of minimum term blagging the best cashback going plus any new customer deal. When you call Sky for your MAC see if they can match what you will be paying over the year allowing for cashback. IMO it's unlikey they will if their basic price is a lot more.

johnbhoy10

I had everything with Sky including fibre unlimited. I cancelled TV and played the game with them. They offered me 50% off TV but nothing on the fibre/phone side of it. As the offers on my account kept ending i found the monthly price unacceptable and shopped about. I noticed from my quick look around that most of the best offers appeared to be for standard broadband so i opted for full bundle with BT of infinity 1 unlimited with TV because of £250 quidco and £150 sainsburys voucher at that time. IF they both pay then will work out just over £30 per month over 18 months. I personally couldn't see anything better at that time. Regretting moving to BT at the moment but that's a whole other story. I couldn't go back to ADSL as i'm a good distance from exchange and only got about 1.5/2.5Mbps and could not cope with that now.