MSE News: Three fined for poor complaints handling

Former_MSE_Helen

Ofcom has fined mobile network Three £25,000 for poor handling of customer complaints

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Three fined for poor complaints handling




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kingrulzuk

mse_helen wrote: »

ofcom has fined mobile network three £25,000 for poor handling of customer complaints

read the full story:

three fined for poor complaints handling

click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our new to forum? Intro guide.

it should have been vodafone and ee

aldredd

I've just moved to three from Tesco Mobile as they're the only provider who can give me a network signal in the small town I now live in.

I'm up and running now, but it has been a painful experience getting setup - close to regretting the choice. And yes, their customer service - be it over the phone, twitter etc - isn't great at all.

System

I find them to be ok customer service wise.

Unlike when I was on O2, I never need to call them up to ask why the calls aren't connecting, calls going straight to voicemail or why data isn't working again so I actually have very little contact with them.

Their coverage is reasonably good and always seems to work well.

I also use their WiFi 'In touch' app and 2G voice/text fallback on regular basis with no issues.

Zebrdee

Most reports state £250,000 not £25,000.

kingrulzuk

Zebrdee wrote: »

Most reports state £250,000 not £25,000.

Yes Its £250,000 and not £25,000.

Viberduo

Hmm this is of interest to me as I got a upgrade last year and they put it through as a new contract and expected me to pay for 2 contracts and I refused and just said I signed for a new contract.

And I have another issue that a few years ago contract was ended early due to significant changes and never heard for 4 years then they say I owe the money and deny the contract was ended early and say I have to prove it was ended early.