Hotpoint Dryer broke less than 1 month outside 12 month warranty!

bobdauilda

pstones578 wrote: »

When the dryer is turned on it trips all the sockets out in the house!

Have you checked the plug for loose wires?

kwatt

stan747 wrote: »

sounds like a basic short, one of the crimped terminals has probably come loose and is resting against the case causing a short to earth. should be very easy to fix for someone with a little relative experience.

Or a blown mains filter, capacitor, module, motor, water valve... or anything else that's energised on power application. Without sitting down and diagnosing a fault like that with a meter, unless it's desperately obvious when you take the lid off, is simply pure guesswork.

I work in the appliance industry and I've had my share of retailing over the years and I can assure you that, unless you are prepared to go to court an take a chance you are extremely likely to get the sum total of "zip" from almost any retailer.

We get this all the time and, what many people think they are entitled to and what they are actually entitled to are world's apart, mainly due to the way in which the media portray this stuff and, basically, try to glamorise it. I wrote this piece on the basics and while it may not be what you want to hear, it's the way it works in my experience. And, I hasten to add, that is experience covering many major household brand names and household names in retailers.

The best way forward is to try to lever the manufacturer into a gesture of goodwill and, TBH, the only hope of a quick fix. Court will take months and, meanwhile, the machine is still bust.

HTH

K.

Sazere

Mmmm, what model dryer do you have? My hotpoint dryer did this for 11months before hotpoint replaced it under warranty. It constantly tripped the sockets all the engineers told us it was a known fault with this model. Even my mum who has the same model has had to have hers repaired under warranty. Apparently moisture gets into the back of these machine. Each engineer recommended we cleaned the condensor unit at the bottom weekly rather than as stated in the instructions (monthly I think it says).

Hotpoint CTD00

pstones578

bobdauilda wrote: »

Have you checked the plug for loose wires?

Will check that out.

pstones578

Sazere wrote: »

Mmmm, what model dryer do you have? My hotpoint dryer did this for 11months before hotpoint replaced it under warranty. It constantly tripped the sockets all the engineers told us it was a known fault with this model. Even my mum who has the same model has had to have hers repaired under warranty. Apparently moisture gets into the back of these machine. Each engineer recommended we cleaned the condensor unit at the bottom weekly rather than as stated in the instructions (monthly I think it says).

Hotpoint CTD00

ctd80g is the model

dee_mum_of_3

our gorenje cooker broke after 12 months and 3 weeks:mad: the co-op who we got it from werent interested at all(in fact i find them very bad on customer services in general) so i checked the gorenje website we phoned them thinking we would have to pay but a 13 month old cooker you cant afford to throw away and were astounded when they sent a repairman in the next 2 days repaired the cooker free of charge!! apparently it lasts 2 years? no harm in phoning the main dealer and seeing if they can advise you maybe meet you half way .......thats a lot of money to pay for a tumble drier to be fixed did they say what was wrong with it??

kwatt

Yeah Dee, most manufacturers that actually care about customers will try to help as much as they can, the problem is that unless you have a problem like this you don't know which are good or bad on customer service. Same with retailers.

In the main though it seems to be a case of, the bigger they are, the less they care. I think it's got to do with the fact that they don't care about losing a few customers when they get too big and the accountants rule the roost rather than the people that care.

On the dryer there's a few things that could cause it to dead short, but it could be a simple earth leakage but that would probably be due to a faulty component pretty much and there's loads it could be. Favourites in those dryers though are the stats and heaters, they seem to fail a fair bit due to what the manufacturer calls "misuse".

I'l explain, you should let most modern dryers and washer dryers run through their "cool down" phases, if you don't and you open the door to check the laundry, the latent heat rises and blows the overheat stat or trip. In some these are "one-shot" devices and in some they are self-resetting, in most Indesits they are one-shot, so you need to replace it if you blow it. It's not common for that to cause tripping, but not unheard of either. The moral of that story is don't open the door till it's finished.

I can tell you though that Indesit are getting like Whirlpool, one day outside warranty and you've got virtually no chance of anything from them without a serious fight.

Where was it bought from? If it was off the internet (in most cases) or from any of the big electrical retailers they won't give a stuff.

HTH

K.

littlewren

You definitely have rights under the Sale of Goods Act for an electrical item to last 5 years, not the standard one year guarantee.

My television started playing up 2 years after we bought it and the store of course didn't want to know. I phoned Trading Standards to see what they had to say and they told me this piece of information, which they said most people don't realise.

Contact them and they will send you a printed letter which you can copy out and sign. I hope you get your money back or a repair free of charge. Pursue this, don't let them get one over on you when the law is on your side.

Good luck and let us know how you get on.

CharleneUK

Sorry to hear your troubles OP. Check out my recent thread:

http://forums.moneysavingexpert.com/showthread.html?t=490172

stephen25uk

i am sure hotpoint warranty is 1 year for parts and labour...and 5 years for parts...so 89 quid seems a bit much for an engineer to come and fix it as it should just be his labour to pay for