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Are Vodafone really this incapable?
I have two phones on one contract with Vodafone, unfortunately I am in contract until Jan 2016 otherwise I'd leave like a shot.
Long story cut short. Direct debit was changed back in May told me it wouldn't make any difference, except that since then the DD disappeared and Vodafone seem incapable of setting it back up. S now I get an automated message several weeks after my payment date telling me I'm getting cut off unless I pay, the first month this happened I physically couldn't make a payment, even CS couldn't take a payment due to website issues, and that went on for days. Eventually the payment was accepted by Vodafone and I was told DD would be re set up.
Next month, warning voicemail again, no direct debit set up so I had to phone and pay. Again I was told bank bounced payment, but they didn't, bank say that Vodafone have made no attempt to set up the DD. paid manually on 2nd attempt (problems with website again apparently). I then got a text to say DD was now set up.
Just had warning voicemail again, no DD has been set up, bank say Vodafone haven't tried. So again I've had to phone up and pay.
Vodafone are driving me crazy, the CS lady told me to go online and reset my DD but the page head 'direct debit' has no facility to do that. It looks like I am stuck with having to phone each month to pay, this is ridiculous
Long story cut short. Direct debit was changed back in May told me it wouldn't make any difference, except that since then the DD disappeared and Vodafone seem incapable of setting it back up. S now I get an automated message several weeks after my payment date telling me I'm getting cut off unless I pay, the first month this happened I physically couldn't make a payment, even CS couldn't take a payment due to website issues, and that went on for days. Eventually the payment was accepted by Vodafone and I was told DD would be re set up.
Next month, warning voicemail again, no direct debit set up so I had to phone and pay. Again I was told bank bounced payment, but they didn't, bank say that Vodafone have made no attempt to set up the DD. paid manually on 2nd attempt (problems with website again apparently). I then got a text to say DD was now set up.
Just had warning voicemail again, no DD has been set up, bank say Vodafone haven't tried. So again I've had to phone up and pay.
Vodafone are driving me crazy, the CS lady told me to go online and reset my DD but the page head 'direct debit' has no facility to do that. It looks like I am stuck with having to phone each month to pay, this is ridiculous
I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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Sounds like a job for the Rep,Next month, warning voicemail again, no direct debit set up so I had to phone and pay. Again I was told bank bounced payment, but they didn't, bank say that Vodafone have made no attempt to set up the DD. paid manually on 2nd attempt (problems with website again apparently). I then got a text to say DD was now set up.
Just had warning voicemail again, no DD has been set up, bank say Vodafone haven't tried. So again I've had to phone up and pay.
Vodafone are driving me crazy, the CS lady told me to go online and reset my DD but the page head 'direct debit' has no facility to do that. It looks like I am stuck with having to phone each month to pay, this is ridiculous
Contact him as per this post http://forums.moneysavingexpert.com/showpost.php?p=66668860&postcount=46
Then come back to this thread and post the ref. number of the automated replyIt's not just about the money0 -
Thank you Silk
I have sent my details via the web contact now, but I think the website is having problems (again) as the page only loads partly and is all over the place. I'll wait to see if I get a response.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Ask them to ensure your external credit files haven't been trashed because of their mistakes.0
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I have two phones on one contract with Vodafone, unfortunately I am in contract until Jan 2016 otherwise I'd leave like a shot.
Long story cut short. Direct debit was changed back in May told me it wouldn't make any difference, except that since then the DD disappeared and Vodafone seem incapable of setting it back up. S now I get an automated message several weeks after my payment date telling me I'm getting cut off unless I pay, the first month this happened I physically couldn't make a payment, even CS couldn't take a payment due to website issues, and that went on for days. Eventually the payment was accepted by Vodafone and I was told DD would be re set up.
Next month, warning voicemail again, no direct debit set up so I had to phone and pay. Again I was told bank bounced payment, but they didn't, bank say that Vodafone have made no attempt to set up the DD. paid manually on 2nd attempt (problems with website again apparently). I then got a text to say DD was now set up.
Just had warning voicemail again, no DD has been set up, bank say Vodafone haven't tried. So again I've had to phone up and pay.
Vodafone are driving me crazy, the CS lady told me to go online and reset my DD but the page head 'direct debit' has no facility to do that. It looks like I am stuck with having to phone each month to pay, this is ridiculous
VF has the bad CS and the network is crap too. I advice people to stay away from themWhat happens if you push this button?0 -
Hi soolin,
I've got your email and I'll get back to you as soon as I can.
Kind regards,
Lee
Social Media Comms
Vodafone UK“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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