EE Broadband illegally charging for customer service calls?

SuperToaster

I recently joined EE as a home broadband customer and I've been having a few issues accessing my account.

I've been trying to find a way to contact customer services that doesn't use a chargeable number - which is now illegal under the consumer rights directive.

However on their website EE still only list an 0844 number if you're a home broadband user [I tried to link to their 'contact us' account page but as I've just registered I can't post links]

I can't imagine that EE would blatantly disregard legislation so surely there's a non premium rate number for home broadband customer services. Can anyone point me in the right direction?

Thanks!

LazyTyper

Did you try replacing the 0844 part of the number with 0344?

I would put a formal complaint to EE and demand they refund you for the cost of the call (which is also enforceable through a small claims court.... if you want to go that far).

kwikbreaks

I gave you a "thanks" because I'd never heard of this but after checking I see you are 100% correct as is the follow up post above trying 03... to repace an 08... number.

System

According to EE's website, http://ee.co.uk/help/safety-and-security/my-digital-life/ways-to-complain

From any EE, Orange or T-Mobile phone 150

From any phone 0844 873 8586

From any other line [Eh? They presumably mean any non-EE landline!] 0800 079 8586

Email: explore.ee.co.uk/broadband/email-us [This is actually a webform, not email. Remember to keep a copy of what you said, in case you need it later for your complaint to the Ombudsman.]

The legal stuff: Our standard opening hours are 7am to 11pm, 7 days a week. Calls are free from EE, Orange, T-Mobile phones and EE landlines. [my italics]