Full Refund on Engagemnet Ring

se7en3

Hello

I bought a ring from Ernest Jones in May. It is a Leo diamond which I bought because it comes with documents of authentication and a number to a website where you can trace the diamonds origins.

I tried out the number when I got it, but it didn't work. Fast forward a few months and my partner and I have split up (bad things happen). She gave me the ring back and I took a look at the tracing website again - still didn't work.

So I emailed Ernest Jones and told them that it didn't work and that I had no trust in the diamond and wanted a full refund. They told me to send across the code and they would look into it. I did this saying that I know it doesn't work and I don't want a response that you go in set up a code and hey presto,I must have been entering the wrong code. This is what happened.

They won't refund, I have no trust in the diamond but the code now works. Do I have a leg to stand on? If so who do I take my complaint to?

Thanks

Se7en3

Bantex_2

Why would you expect a refund now the code issue has been resolved?

Hermione_Granger

Bantex wrote: »

Why would you expect a refund now the code issue has been resolved?

Because irrespective of the code now working, the OP is looking for an excuse to get their money back as they are no longer engaged.

rustyboy21

Sell the ring on yourself and get on with your life.


It is not the shops fault you have split up. Stop clutching at straws

Blackbeard_of_Perranporth

OP should go for a trade in, not a refund

shaun_from_Africa

se7en3 wrote: »

I tried out the number when I got it, but it didn't work. Fast forward a few months and my partner and I have split up (bad things happen). She gave me the ring back and I took a look at the tracing website again - still didn't work.

So I emailed Ernest Jones and told them that it didn't work and that I had no trust in the diamond and wanted a full refund.

If you had contacted Ernest Jones when you first discovered that the code wasn't any good then you might well have had grounds for a refund but as you didn't do this, it appears that you didn't consider it too important at the time.
By not doing anything then it will probably be deemed that you accepted the ring and associated documentation and therefore will have lost your right of rejection.

The jeweller is still responsible for providing a remedy to your problem, something that they have done by giving a working code.

shop-to-drop

The ring is now second hand as it was worn for several months. Why would you expect a refund. Just sell it on, cut your losses.

Hintza

se7en3 wrote: »

. Fast forward a few months and my partner and I have split up

You are seriously having a laugh.

Your ring is worth about 10-20% of what you paid for it.

dreamypuma

Ouch! Ernest Jones. That'll be a diamond worth a fraction of what the OP paid for it.

StrongWork

rustyboy21 wrote: »

Sell the ring on yourself and get on with your life.


It is not the shops fault you have split up. Stop clutching at straws

This +100

MSE really is starting to become the preserve of the 'wannabe victim'.

Out of interest OP, who did the dumping?

enfield_freddy

Blackbeard_of_Perranporth wrote: »

OP should go for a trade in, not a refund

who the girlfriend?