cannot change network

use

hello!

I want to transfer my number from Lycamobile to Three.

I asked them (lyca) to give me my PAC, but it's been weeks and they don't respond to my multiple emails.

What can I do?

thanks

afzaal1988

Most network require you to call them for PAC . So you will need to call them not email

Silk

use wrote: »

hello!

I want to transfer my number from Lycamobile to Three.

I asked them (lyca) to give me my PAC, but it's been weeks and they don't respond to my multiple emails.

What can I do?

thanks

Write to them using this template maybe
http://consumers.ofcom.org.uk/files/2010/03/PAC-not-received.pdf

d123

use wrote: »

hello!

I want to transfer my number from Lycamobile to Three.

I asked them (lyca) to give me my PAC, but it's been weeks and they don't respond to my multiple emails.

What can I do?

thanks

I emailed them twice for a PAC, on the second email I threatened to report them to OFCOM if I didn't receive the PAC and also cc'ed OFCOM into the email.

I received the PAC by email reply about 4 hours after sending the second email.

use

d123 wrote: »

I emailed them twice for a PAC, on the second email I threatened to report them to OFCOM if I didn't receive the PAC and also cc'ed OFCOM into the email.

I received the PAC by email reply about 4 hours after sending the second email.

thanks
can you tell me please which email you sent them to?

d123

use wrote: »

thanks
can you tell me please which email you sent them to?

I sent the following email:

To: cs@lycamobile.co.uk
CC: contact@ofcom.org.uk

PAC REQUEST: tel:

I am writing to complain that I requested a PAC on xx/xx/2014 and I have not yet received it. Even though I supplied all details requested by Lycamobile, I have received a reply from your Customer Services, in which they have failed to supply the PAC.

As I’m sure you are aware, OFCOM regulations oblige communication providers to allow their customers to take their mobile number with them if they choose to switch to a different provider.

Under the Mobile Industry Porting Process, the PAC should be issued immediately over the phone or within a maximum of two hours by SMS. I have yet to receive the PAC I requested. If you are unable to issue the PAC, plea

d123

Forum seems to have gone mad, it is refusing to add the [/quote] at the end of the post, nor will it allow me to add the last sentence, and is saying I'm blocked from performing the action :mad:.

The end should read

shortly but, if you are unable to do so, please tell me the next steps in your complaints procedure.

Yours
NAME
ADDRESS
Date of Birth

use

thanks! it worked very well! I got answer in 2 hours!

d123

use wrote: »

thanks! it worked very well! I got answer in 2 hours!

Excellent news, glad it worked.