Item not received: best way to proceed?

theonlywayisup

Pierre_De_Grenoble wrote: »

:eek:


What planet are you on???


If I had a query and asked my seller when was it posted, and received a scan/photo of the receipt/proof of posting I would at least know it was not the seller playing about and be much more inclined to give a longer waiting period before getting concerned.

Clearly not the same one as you.

If an item hasn't arrived within good time, I don't want to see anything other than the item.

Sending a COP is an indicator that the seller doesn't know the system, is likely to tell you to claim and any refund will be via a dispute.

Pierre_De_Grenoble

mrcol1000 wrote: »

I think the problem is that there are too many people who sell something and think once it is handed over to the post office it is not their problem anymore. I often see in listings something along the lines of wording that if the item is lost in the post they will supply the buyer with proof of posting to claim themselves.

I am not saying this is what happened in this case, but unfortunately people can read things or take things the wrong way. Personally anything over £10 I either send My Hermes or at least recorded because it is just not worth the risk.

agreed and a valid point/points

Pierre_De_Grenoble

theonlywayisup wrote: »

Clearly not the same one as you.

If an item hasn't arrived within good time, I don't want to see anything other than the item.

Sending a COP is an indicator that the seller doesn't know the system, is likely to tell you to claim and any refund will be via a dispute.

you come across as a buyer from hell

chancesare_2

Pierre_De_Grenoble wrote: »

you come across as a buyer from hell

You come across as the buyer without a clue.

Hang around with your certificate of posting if that suits, but to those of us who sell professionally,that is no way to deal with an INR.

the_lunatic_is_in_my_head

chancesare wrote: »

You come across as the buyer without a clue.

Hang around with your certificate of posting if that suits, but to those of us who sell professionally,that is no way to deal with an INR.

To be fair, in the case of the OP, at least they'd know whether the seller posted it or pretended to post it if a COP was offered.

chancesare_2

the_lunatic_is_in_my_head wrote: »

To be fair, in the case of the OP, at least they'd know whether the seller posted it or pretended to post it if a COP was offered.

But they don't,unless you are reading a different OP? Or do you mean in the case of the poster I quoted?

the_lunatic_is_in_my_head

chancesare wrote: »

But they don't,unless you are reading a different OP? Or do you mean in the case of the poster I quoted?

OP basically says they are unsure whether the seller posted the order, so whilst simply saying here's the COP isn't the way to deal with an INR, a genuine seller dealing with a genuine buyer can at least offer the COP as proof the item was actually sent as part of resolving the problem.

chancesare_2

chancesare wrote: »

But they don't,unless you are reading a different OP? Or do you mean in the case of the poster I quoted?

Sorry missed the tense in your post.

Yes, in this case they would know, but the inference that showing a Cop is enough just doesn't do it.

chancesare_2

the_lunatic_is_in_my_head wrote: »

OP basically says they are unsure whether the seller posted the order, so whilst simply saying here's the COP isn't the way to deal with an INR, a genuine seller dealing with a genuine buyer can at least offer the COP as proof the item was actually sent as part of resolving the problem.

Yes I agree, but that's not the point being argued in the post I quoted.

the_lunatic_is_in_my_head

chancesare wrote: »

Yes I agree, but that's not the point being argued in the post I quoted.

The thread reads as if you should never send the buyer a copy of the COP. It's not a bad ting to do as long as you back it up with a refund or a promise of a resolve if the buyer is happy to wait a bit longer.

Using the OP as an example, they'd probably wait if they knew it had actually been posted, if it hasn't or there's doubt they'll be wanting a refund sooner.