Samsung S5 Virgin Problems. Advice Please?


Don't know if it's already been mentioned on here yet, but there is an on-going issue with the Samsung Galaxy S5 diverting in-coming calls and delaying texts on the handsets if you are on Wi-Fi or have 3G selected on your network setting. By the looks of things, this only seems to be linked with people on Virgin.

To cut a long story short, I've had an absolute nightmare with Virgin the last 5 weeks or so! Every time you ring you get fobbed off! It took me 3 weeks, loads of calls, new SIM cards, hard resets and speaking with 10 tech guys or so to be eventually told "yeah, it's an on-going issue we are having with the S5's. Switch to GSM setting (the SLOW internet setting) and your phone will ring." Indeed, the phone did start to ring, but if you want to do anything on your mobile data (like I need to for work, personal etc) you have no chance! Put it back on the faster 3g setting and someone calls - you will no doubt miss the call!

After this I dig a bit further online/on the Virgin forums etc and a lot of people are having the same issue! However, it's the same response from Virgin. "We are working with Samsung, an update will be out soon - but we don't know when."

I even visited my local Samsung store today who offered a software update direct from them - no better. In fact, the Samsung tech guy hadn't heard of the issue. However, they don't deal with Virgin Mobile in their store - what a surprise?!?

I can't afford to keep this going for much longer. I need access to my phone for calls and data, obviously. I really don't understand how Virgin can keep selling these phones and tying customers into two year contracts knowing that potentially that are going to have problems with the phone!

Am I within my rights to cancel my contract, without the fee though? I've got no doubt they won't let me. Any ideas of the best way to approach this?
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