Three Network and cashback company making me ill

AbsPhone

I am reaching the end of my tether :mad: The cashback company (which had been late in sending me previous cheques but we won't quibble about hypocrisy here) told me on 16 July that they hadn't received my latest Cashback documentation. I rang 3 Network immediately who assured me that, for £5, they would send me a duplicate immediately. I still haven't recveived it and I only have until 5.30pm on Tuesday 24 July to get the paperwork to the cashback company
I just spoke to 3 yet again-They refuse to give me a phone number for the department in glasgow which processes the bills. I asked them why it should take so long to arreive and that £400+ is at stake. I even offered to take a train to Glasgow and pick it up myself. They said they don't even know where the office is. It's such a pack of lies and is making me ill
If the bill doesn't arrive tomorrow or Monday, I don't know what I'll do. Yet I have used my best endeavours to try and sort it out.
Advice gratefully received
Thanks

Jazzyjeff_2

What company is it? CPW?? Some accept copies so you can just print it off the internet!

AbsPhone

PhoneBox Direct who have been okay for the last two years, though get later every time with their cheques, hence my hypocrisy remark:mad: No-One has to send originals. So I explained every day this week to the Indian department of 3 that it's no good telling me that it was posted on 17 July and that if it doesn't arrive, I should print it off the internet
How can a UK company not have a UK phone number? I just rang the number which appears in the Business Directory and switcboard put me through to India:mad: I am not going to allow them to get away with this. I couldn't have done any more to comply with the rules