EE Customer Service

codemonkey

Currently trying to get a PAC for my Orange phone. You can only request this over the phone and they're predicting a 45 minute wait time. IMO this is pretty poor customer service.

balletshoes

codemonkey wrote: »

Currently trying to get a PAC for my Orange phone. You can only request this over the phone and they're predicting a 45 minute wait time. IMO this is pretty poor customer service.

can you not go into a store (tomorrow obviously) and get them to request it?

savemoney

OH has been trying to get through all day currently 45min wait. She wants to change to another phone now on contract from note 1 to note 4. Also clicked on web site for full access to do it online and wanting for a a/c number via txt but no txt sent

codemonkey

I was on hold for about 45 minutes and eventually got through. Spoke to someone and they put me on hold again, but finally got my PAC.

The retention offers weren't very good, so now I'm going over to 3.

MataNui

balletshoes wrote: »

can you not go into a store (tomorrow obviously) and get them to request it?

This wont work. EE stores dont get a special number (or if they do its no better). I had to wait in an EE store for 40 mins when the sales bloke screwed up a new sim only contract. I noticed just before i signed it that he had put it for 24 months instead of 12. After 40 mins i ripped up the paper work and walked out.

savemoney

EE still busy OH still cant get through unless they wait over 45 minutes. She has tried 3 nights now to get through

Totalwar

I just tried to phone t.mobile on wait for 70 mins to cancel phone contract and gave up.how I am suppose to cancel phone when you can't get though to them.i really want to get rid of this phone my wife best friend died of cancer around a year ago and the phone was hers.my wife took the phone out for her because she couldn't get a contract.we tried to cancel the contract at the time but they said no we had to pay it.so now can't even get through to cancel it.

Free phone number 0800 9565000 for T mobile.

Update after second phone got though in 65 mins and now cancelled.

mobilejunkie

I must just be lucky. It took me just under 3 minutes using that number to navigate the incredible number of barriers - sorry, menu uptions - before speaking with a human (at least, it might have been one) to give a cancellation notice, although I then had to spend about another 15 minutes waiting to get through to a different department to do it in order to avoid it terminating in 30 days instead of late November. All done and dusted in a normal timescale.

W1zz

I was after my PAC from O2 earlier this month. Attempted to do this over online chat. They offered me their best deal (be being an O2 customer since 1996/97) and they were still £1 dearer than Tesco.

I re-asked for my PAC on 3 separate times during the 59 minute online chat, before they finally said 'OK, I'll just generate this now'.

Mysteriously, the Chat session then ended :mad:

Later that day, I again went for the PAC and was given the 'Lets see what we can do for your' spiel. The came back with same £15.99 offer, which again is £1 dearer than Tesco.

I finally got my PAC that time, but the chat session, including wait time was 1 hour 50 minutes. :eek: