MSE News: Energy suppliers told to improve 'frankly awful' satisfaction levels



  • knickersinatwist
    knickersinatwist Forumite Posts: 13 Forumite
    ive just asked ombudsman to deal with Npower, who after 18 months of ME ringing them, have yet to send me a correct bill. Ombudsman say up to 10 weeks to sort it (Too long for gods sake). Lied to, fobbed off, given incorrect info and basically passed from pillar to post for 18 long months of my life. NEVER EVER again will i use Npower (not that the rest are much better) WHEN will the government/ombudsman do something about the way these companies treat their customers? npower are DISGRACEFUL, USELESS AND INCOMPETENT!!!!
  • knickersinatwist
    knickersinatwist Forumite Posts: 13 Forumite
    "Ofgem has written to the big energy suppliers demanding they take action on the poor handling of complaints after the regulator found the average customer had to contact their supplier six times before an issue was resolved." - ON MSE 26/9/2014
    I have now contacted Npower over 30 times, over a period of 18 months, "STILL CANT GET NO SATISFACTION"
  • TickersPlaysPop
    TickersPlaysPop Forumite Posts: 753
    Seventh Anniversary 500 Posts Name Dropper Combo Breaker
    OFGEM should send in troops to oversee the operation, forget fines, these companies need hand holding for their own good as well as the customers.

    .....or..... Temporary licence removal, freeze share price, suspend profit making, send in the troops paid for by the offenders (rather than fines), until this is all sorted.
  • naedanger
    naedanger Forumite Posts: 3,098
    Ninth Anniversary 1,000 Posts Name Dropper Combo Breaker
    Why has Ofgem allowed things to get this bad without taking any effective action?
  • frenziedmonkey
    frenziedmonkey Forumite Posts: 10
    Ninth Anniversary First Post Combo Breaker
    Apparently the installation of Scottish Power's new IT system caused them to lose data relating to thousands of customers.
    This will have affected many people who had an account with them including those, like me, who left in favour of a better deal earlier in the year thinking that they'd refund outstanding credit in line with the guidelines on their own website.
    After five months and countless phone calls, most of which were inconsistent and wilfully misleading, I've finally had my credit refunded.
    No apology or admission of liability though.
    Scottish Power will certainly not be troubled by my bank account again!
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