How can I find info for an old capital one cc account?

Alpine_Star

lisalou1010 wrote: »

I'm not sure I understand what's being explained on this reply though sorry, at the risk of sounding dumb again should I bother getting in touch with capital one or not?

Yes. PPI was massively mis-sold by the credit industry and in my view anyone who took out a loan or credit card up until a few years ago should find out whether they were paying for PPI and if so question the way sold to them.


Capital One has form for PPI mis-selling and was fined by FSA for various breaches that occurred around the time you took your card out http://www.fsa.gov.uk/library/communication/pr/2007/022.shtml

[Deleted User]

Alpine_Star wrote: »

The 'myth' is also sponsored by the FCA who state that adding PPI without your knowledge this is one of the 8 principle reasons for misale.

I said it was myth that PPI was routinely added without the knowledge and permission of the customer. I didn't say it never happened at all. There are usually far more compelling mis-sale reasons which are far easier to convince the Bank (and FOS) with. Credit card PPI appears on every monthly statement when the account has a balance, this makes it more difficult to argue that it was sold unknowingly to the customer.

Alpine_Star wrote: »

PPI was massively mis-sold by the credit industry and in my view anyone who took out a loan or credit card up until a few years ago should find out whether they were paying for PPI and if so question the way sold to them.

I agree, especially if the PPI would not have paid out in the event of a claim.

addedvaluebob

Its a big myth then given the thousands/millions who have claimed for being mis-sold.

Spend the £10 on a SAR or make a direct complaint to Capital One, as the site says 'you have nothing to lose but the price of 3 stamps'

Insider101

addedvaluebob wrote: »

Its a big myth then given the thousands/millions who have claimed for being mis-sold.

Spend the £10 on a SAR or make a direct complaint to Capital One, as the site says 'you have nothing to lose but the price of 3 stamps'

It is only a minority of PPI complainants whose complaint is that they were not aware of the cover. Whilst I wouldn't say it never happened, it is not possible for someone to purchase PPI unknowingly if they read their paperwork.

This one is something of a self-perpetuating myth in some ways. CMC cold callers spread it as an objection handling technique when people tell them they've never had PPI. Then people read about it, check their old paperwork, see the PPI and think "I don't remember taking that out" (many of the policies are 10-15 years old so they wouldn't remember it). Then make a complaint on those grounds.

Nasqueron

addedvaluebob wrote: »

Its a big myth then given the thousands/millions who have claimed for being mis-sold.

Spend the £10 on a SAR or make a direct complaint to Capital One, as the site says 'you have nothing to lose but the price of 3 stamps'

I don't imagine many cases (beyond auto-payouts and backlog clearance) would win only on "it was added without my knowledge or consent" as the adverts (now banned, for good reason as the ASA has some sense) used to claim - the more realistic answer is "I signed the contract without reading it" / "I never checked any of my statements nor queried this monthly charge" - as PPI on CC was only charged when you had a balance, chances are (if it would have paid out), having PPI was actually a good idea as the sort of person who can't afford to clear off what they spend each month probably needs cover!

If the OP's complaint amounts to "I might have paid PPI but I don't know and I didn't know about it as I never read any of my CC statements" then you would expect a rejection - and that's assuming there is any evidence - if the card was held "approx 10 years ago" and hasn't been open for a while, I would suspect the £10 would be better saved as data would have been destroyed. It would be better for them to initially ring up CapOne and see if they have any record of them at all firstly, then look into robust (and provable) complaint reasons such as work benefits or evidence of savings.